KIYASIA HOLLEY
Castle Hayne
Summary
Experienced telecommunications sales and retail management professional with over 7 years of experience in wireless sales, customer service, team leadership, and store operations. Proven success driving revenue growth, coaching high-performing sales teams, and delivering exceptional customer experiences. Skilled in wireless and internet solutions, customer retention, account management, inventory control, employee development, and technical troubleshooting. Seeking a remote customer service, customer success, technical support, or inside sales opportunity.
Overview
10
10
years of professional experience
Work History
Retail Store Manager
Prime Communications (AT&T Authorized Retailer)
Wilmington, NC
05.2024 - 11.2025
- Managed daily retail store operations while maintaining company standards and operational compliance.
- Led and developed a sales team, coaching employees to meet and exceed individual and store sales goals.
- Consistently achieved personal sales targets while driving overall store performance.
- Conducted inventory counts and maintained accurate inventory records.
- Participated in daily leadership meetings to review sales performance and business objectives.
- Assisted customers with wireless devices, internet services, upgrades, account management, and troubleshooting.
Lead Sales Associate
Portables
Leland, NC
10.2020 - 05.2024
- Greeted customers and provided product information.
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Maintained knowledge of store policies regarding payments, returns, and exchanges.
- Assisted customers with online ordering inquiries or problems.
- Organized store displays for maximum visibility of products.
Sales Associate
Express Stores
Wilmington, NC
01.2018 - 01.2019
- Promoted high customer satisfaction through knowledgeable and friendly service.
- Worked successfully with coworkers to accomplish goals and resolve issues.
- Identified customer needs promptly and efficiently.
- Provided excellent service in person and over the phone.
Deli Clerk/Cashier
Food Lion Grocery Store
Wilmington, NC
01.2016 - 01.2018
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared food orders according to customer specifications.
- Stocked shelves and rotated products to ensure freshness.
Education
High School Diploma -
Career Readiness Academy
01.2017
Skills
- Wireless & Internet Sales
- Customer Retention
- Retail Store Management
- Team Leadership
- Technical Troubleshooting
- Customer Service
- Account Management
- Inventory Control
- Employee Training
- CRM Software
- Microsoft Office
- Remote Customer Support
Timeline
Retail Store Manager
Prime Communications (AT&T Authorized Retailer)
05.2024 - 11.2025
Lead Sales Associate
Portables
10.2020 - 05.2024
Sales Associate
Express Stores
01.2018 - 01.2019
Deli Clerk/Cashier
Food Lion Grocery Store
01.2016 - 01.2018
High School Diploma -
Career Readiness Academy