Kiyan Allen
Charlotte
Summary
Dynamic and results-oriented Customer Service Representative with a proven track record at Progressive, where I excelled in resolving high-stress situations and boosting customer loyalty through empathetic service. Skilled in critical thinking and data entry, I adeptly handled escalated calls, enhancing company reputation by ensuring customer satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
CVS
05.2025 - Current
- Supervised daily operations, ensuring compliance with company policies and safety regulations.
- Trained and mentored team members to enhance performance and operational efficiency.
- Managed inventory levels, conducting regular audits to minimize discrepancies and optimize stock availability.
- Implemented workflow improvements, resulting in enhanced customer service and satisfaction rates.
Customer Service Representative
Global
12.2023 - 05.2025
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed high-volume call traffic while maintaining quality service standards.
- Utilized CRM systems to track customer interactions and ensure follow-up actions.
- Collaborated with team members to streamline processes and improve response times.
Customer Service Representative
Progressive
12.2021 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Call center experience
- Complaint handling
- Computer proficiency
Timeline
Shift Supervisor
CVS
05.2025 - Current
Customer Service Representative
Global
12.2023 - 05.2025
Customer Service Representative
Progressive
12.2021 - 11.2023
Bachelor - Medical Billing And Coding
Ultimate Medical Academy