Kiyah Shockley
Dudley
Summary
Efficient office assistant with a few months of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
6
6
years of professional experience
2026
2026
years of post-secondary education
Work History
Office Assistant
Island Ice Cream
Wildwood
05.2025 - 08.2025
- Organized office supplies and maintained inventory for daily operations.
- Assisted customers with inquiries and provided information about products.
- Processed orders and handled cash transactions accurately at the register.
Youth Leader Volunteer
Mount Zion Commandment Church
Cape May Court House
01.2020 - 08.2025
- Organized youth activities to promote community engagement and teamwork.
- Facilitated discussions on personal development and spiritual growth among participants.
- Mentored young members in leadership skills and effective communication techniques.
- Coordinated events with church leaders to enhance youth participation and outreach.
- Developed educational materials for workshops focusing on social responsibility themes.
- Assisted in planning retreats to foster deeper connections among youth groups.
- Collaborated with parents to ensure support for youth programs and initiatives.
- Led group activities that encouraged creativity, critical thinking, and collaboration skills.
- Encouraged positive behavior through positive reinforcement techniques.
- Researched resources available for young people in need of assistance or referrals.
- Promoted safe environments by enforcing rules and regulations set forth by the organization.
- Created lesson plans to teach life skills such as budgeting, resume writing, job interviewing.
- Established relationships with community organizations that provide services for teens.
- Provided transportation to field trips and community service projects.
- Organized and facilitated weekly youth group meetings.
- Developed and implemented creative activities to engage the youth in meaningful learning experiences.
- Actively listened to the needs of each individual teenager while maintaining confidentiality.
- Collaborated with other volunteers to plan special events and activities for the youth.
- Mentored young people on a one-to-one basis, providing guidance and support for their personal development.
- Served as a role model for younger members of the organization by demonstrating respect for authority figures.
- Set up and cleaned up after activities.
- Communicated with staff and other volunteers to coordinate services and address concerns.
- Served snacks to participant groups and leaders.
- Used strong verbal and written communication skills to convey messages via phone, text and email.
- Comforted worried family members in setting by listening.
Grocery Store Associate
Acme Markets, Inc
Wildwood
06.2024 - 06.2025
- Assisted customers in locating products and answering inquiries.
- Stocked shelves with merchandise and organized product displays.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to ensure efficient store operations.
- Maintained cleanliness and organization of the store environment.
- Educated customers on product features and promotions available in-store.
- Performed price checks on all items purchased by customers.
- Completed special orders for customers when requested.
- Greeted customers upon entering the store and provided assistance with locating items throughout the store.
- Operated cash register to process customer purchases accurately and efficiently while providing excellent customer service.
- Provided exceptional customer service by answering questions about products, prices, availability, product uses, and credit terms.
Hostess/Waitress
Marabella's Family Restaurant
Stone Harbor
07.2022 - 10.2022
- Greeted guests warmly and guided them to their tables.
- Managed reservations and organized seating arrangements efficiently.
- Answered phone calls and provided information about menu options.
- Maintained cleanliness of the entry area and dining space.
- Assisted servers by delivering menus and refilling drinks promptly.
- Monitored guest flow to optimize seating and reduce wait times.
- Handled customer inquiries and resolved issues with professionalism.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Maintained a clean and organized dining area.
- Demonstrated strong interpersonal skills when interacting with customers.
Education
Wildwood High School
Wildwood, NJSkills
- Customer assistance
- Office organization
- Time management
- Team collaboration
- Effective communication
- Problem solving
- Leadership development
- Conflict resolution
- Active listening
- Event planning
- Supply restocking
- Relationship building
- Clerical support
- Filing systems knowledge
- Invoice processing
- Supply management
- Call handling
- File maintenance
- Payment processing
- Organizing and categorizing
Timeline
Office Assistant
Island Ice Cream
05.2025 - 08.2025
Grocery Store Associate
Acme Markets, Inc
06.2024 - 06.2025
Hostess/Waitress
Marabella's Family Restaurant
07.2022 - 10.2022
Youth Leader Volunteer
Mount Zion Commandment Church
01.2020 - 08.2025
Wildwood High School