Kiwana G. Johnson
Raleigh
Summary
Successfully continues to embrace Property Management for the past 23 years, assisting in managing operation of over 1671 apartment units, maintaining an average of 94% occupancy, resident relations and project administration, and delinquency. Tasks include inspecting areas daily and report repairs needed; maintain file records; distribute notices to residents; perform move-in and move-out apartment inspections; calculating and updating rents; preparing activity report to be submitted to supervisor; update resident data in OneSite / Yardi / MRI / CRM and supervise maintenance personnel. I have demonstrated an effective communication and team leadership role with excellent tenant relations skills and the proven ability to drive revenues and deliver bottom line results. Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
23
23
years of professional experience
Work History
Property Manager
Clairmont at Farmgate Apartments
Raleigh
01.2020 - Current
- Company Overview: KPM
- Managing a 282-unit community near Fenton, NC
- Farmgate has been known to run itself however with the COVID-19 pandemic, navigating challenges such as decreased occupancy, rates, and stricter applicant approval processes challenged me
- My position consists of all property manager roles
- Implemented creative resident retention strategies to maintain occupancy and support financial stability
- Adapted to changing industry conditions by enhancing virtual leasing efforts and strengthening resident relations
- Acknowledged for best delinquency for the NC region in 2024
- Addressed resident concerns, implement conflict resolution strategies
- KPM
Property Manager
The Trestles Apartments
Raleigh
06.2018 - 12.2019
- Company Overview: Drucker & Falk
- In operation of a 268-unit apartment community near the downtown Raleigh area
- This community has by far been the most challenging, starting at 25% delinquency down to 6.5% delinquency
- My position consists of all property manager roles
- Oversaw maintenance, administration, and improvement for 268 units
- Met with owners, regionals, and corporate to discuss capital improvements
- Supervised a staff of 7-full and part- time including towing and security personnel
- Continuously maintained a 94% occupancy average over one year
- Maintained a budget log and evaluated statements every month to ensure all goals are met and achieved
- Drucker & Falk
Property Manager
The Timbers Apartments
Raleigh
05.2016 - 05.2018
- Company Overview: Dayrise Residential
- Managed a 178-unit property close to Crabtree Valley Mall and Glenwood Avenue
- Collections for this community have consistently been less than 3.5% over the past two years
- My position consists of all capital projects, renovations, accounting, and evictions
- Supervised 3 full-time staff members
- Completed 57% of all interior renovations including full and partial upgrades
- Occupancy stabilized at 96% at closing with a flat rate $50 renewal increase over a 5 month period
- Responsible for all evictions, capital projects, resident functions, renewals, payables, and collections
- Dayrise Residential
Assistant Community Manager
Windemere Apartments
Raleigh
12.2014 - 05.2016
- Company Overview: Northland Investments
- An assistant manager to a 168-unit apartment community near the downtown Raleigh area
- Collections for this community have consistently been less than 1.5% over the past two years
- My position consists of all leasing and assistant manager duties
- Out of all eight properties in the Carolina region my property is ranked #2 in delinquency
- Organized a more effective way to utilize our packaging system and notification alerts
- Responsible for all renovation and apartment turn scheduling
- Maintained a 95% current occupancy average during the fall and winter months, budgeted at 92%
- Assist colleagues at sister communities with delinquency issues, ledger adjustments in MRI, posting rent in ProfitStars, and month end closeout procedures
- Northland Investments
Assistant Community Manager
Midtown Crossing Apartments
Raleigh
01.2005 - 12.2014
- Company Overview: Cottonwood Capital, formerly Bell Partners
- Assist in managing a 228-unit apartment community, in the highly competitive area of North Raleigh
- I continuously collect over $160,000 per month in rent and maintain less than 2% monthly delinquency
- Reporting and working closely with the property manager, maintenance supervisor, office staff, and regional manager
- Awarded most improved delinquency out of 7 sister properties in the Raleigh/Durham area from $17,169 down to $2250 delinquency
- Continuous achievements in bad debt collections and creating a bad debt letter for former residents to agree on upon key return and/or skips
- Maintenance Team was awarded 'Make Ready Crew' of the year within our region
- Proven outside and internet marketing skills at 100% effective
- Responsible for organizing Resident Functions and involving prospects in effort to raise occupancy and our good hospitality as a property
- Cottonwood Capital, formerly Bell Partners
Leasing Agent
Berkshire on Millbrook & Lake Lynn Apartments
Raleigh
08.2003 - 12.2004
- Company Overview: Alliance Residential Management Company
- Independently leased between three sister properties managed by Alliance Residential within a ten mile radius
- Executed and maintained lease files, renewal paperwork, and marketing materials
- Assist in rent collections and monthly postings
- Scheduled daily appointments through Internet Marketing sources to obtain continual traffic flow
- Responsible for monthly renewal workbooks such as rental increases, 120,90,60, &30 day letters
- Implemented an effective Follow-Up program for current residents in effort to stay in touch with them during their lease term
- Sustained a strong professional relationship with residents as I was a floating leasing agent between 3 properties
- Developed a two-day on-site training for new permanent leasing agents prior to company training
- Alliance Residential Management Company
Marketing Manager
Lenoxplace Apartments
Raleigh
01.2002 - 07.2003
- Company Overview: The Harbor Group, formerly JP Realty
- As a Marketing Manager of 317 units, I successfully increased traffic numbers in less than 30 days
- I developed campaigns that attracted traffic to the community with the ability to think critically about how my sales and marketing strategies would affect their bottom line
- Took property from 80% to 92% occupancy in three months
- Trained staff to maintain excellent negotiating skills and ability to identify a qualified tenant
- Efficiently handle multiple tasks
- Extremely well-organized and self-motivated
- Confident and poised in interactions with individuals of all levels and cultures
- Solely complete lease renewal agreements with residents
- The Harbor Group, formerly JP Realty
Education
FullHouse Marketing
01.2003
High School Diploma -
Millbrook Senior High
05-1996
Skills
- Debt control
- Accounting operations
- Eviction procedures
- Tenant relations
- Property marketing and promotion
- Lease renewals
- Property inspections
- Rent collection
References
References available upon request.
Timeline
Property Manager
Clairmont at Farmgate Apartments
01.2020 - Current
Property Manager
The Trestles Apartments
06.2018 - 12.2019
Property Manager
The Timbers Apartments
05.2016 - 05.2018
Assistant Community Manager
Windemere Apartments
12.2014 - 05.2016
Assistant Community Manager
Midtown Crossing Apartments
01.2005 - 12.2014
Leasing Agent
Berkshire on Millbrook & Lake Lynn Apartments
08.2003 - 12.2004
Marketing Manager
Lenoxplace Apartments
01.2002 - 07.2003
FullHouse Marketing
High School Diploma -
Millbrook Senior High
Similar Profiles
Isabella MikronisIsabella Mikronis
Administrative Assistant at Clairmont PediatricsAdministrative Assistant at Clairmont Pediatrics
Adrian JimmezAdrian Jimmez
Maintenance Assistant at Clairmont Country ClubMaintenance Assistant at Clairmont Country Club
Carol DespiCarol Despi
Kitchen Staff Member at Clairmont Gas and Grocery storeKitchen Staff Member at Clairmont Gas and Grocery store