Kitty Eller
Greensboro
Summary
Dedicated and results oriented Collection Specialist with a strong commitment to professionalism and teamwork with history of career growth within a single corporation as well as a small business entrepreneur. Known for building trust-based client relationships and driving efficient collections processes, contributing significantly to optimize organizational and team success.
Overview
29
29
years of professional experience
Work History
Independent Sales Director
Mary Kay, Inc
07.2023 - Current
- Mentor and train Unit members providing guidance, coaching and support.
- Increase sales revenue by developing and implementing strategic plans and setting performance goals for the Unit.
- Achieve sales goals targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Utilize presentations for clients to demonstrate and share products to show success and credibility of products.
- Hold weekly virtual Success sessions via Zoom with Unit Members and/or guests.
- Attend corporate trainings multiple times a year around the country.
- Participate in Leadership training each year to maximize continued success as a Unit leader
Collection Specialist
Cone Health Occupational Health & Wellness
Greensboro, NC
05.1997 - Current
- Streamlined collections processes to enhance efficiency and reduce outstanding receivables.
- Developed and maintained relationships with clients to ensure timely payments and resolve disputes.
- Analyzed account data to identify trends, improving collection strategies and optimizing cash flow.
- Monitored accounts receivable aging reports to prioritize collections efforts effectively and minimize delinquencies.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
Billing Specialist and Clerical Associate
Greensboro Occupational Medicine
Greensboro, NC
05.1997 - Current
- Processed and reviewed client billing statements for accuracy and compliance.
- Implemented electronic billing systems.
- Trained new staff on billing procedures and software usage effectively.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
- Identified opportunities for process improvement, leading to more streamlined billing operation.
- Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Monitored outstanding invoices and performed collections duties.
- Utilized various software programs to process customer payments.
- Generated monthly billing and posting reports for management review.
- Developed standard operating procedures for clerical tasks, enhancing overall operational efficiency.
- Led initiatives for process improvements, resulting in streamlined office operations and increased productivity.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Developed correspondence letters, memos, and emails.
- Edited documents to keep company materials free of grammar errors.
- Informed and supported business leaders through consistent communication and administrative support duties.
Independent Beauty Consultant
Mary Kay, Inc
02.1998 - 06.2023
- Educated clients on skincare and makeup application techniques to enhance personal beauty routines.
- Developed personalized beauty regimens based on individual client needs and preferences.
- Conducted product demonstrations to showcase benefits and features of Mary Kay cosmetics.
- Advised clients on skincare routines using product knowledge and industry trends.
- Conducted skin assessments to tailor beauty solutions for diverse client needs.
- Demonstrated application techniques for cosmetic products, enhancing customer satisfaction.
Education
Bachelor of Arts - Biology
University of North Carolina, Greensboro
Greensboro, NCBachelor of Science -
Clemson University
Clemson, SCSkills
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
- Proficiency in Systoc software
- Professionalism and ethics
- Conflict resolution
- Decision-making
- Payment processing
- Account reconciliation
- Analytical and critical thinking
- Accurate payment posting
Languages
English
Timeline
Independent Sales Director
Mary Kay, Inc
07.2023 - Current
Independent Beauty Consultant
Mary Kay, Inc
02.1998 - 06.2023
Collection Specialist
Cone Health Occupational Health & Wellness
05.1997 - Current
Billing Specialist and Clerical Associate
Greensboro Occupational Medicine
05.1997 - Current
Bachelor of Arts - Biology
University of North Carolina, Greensboro
Bachelor of Science -
Clemson University