Kirsten Ellis
Piedmont Service Group
Morrisville,NC
20
years of professional experience
Accounting and business operations professional with five years of progressively responsible experience at Piedmont Service Group in Accounts Receivable, Contract Administration, and Service Billing, backed by more than 15 years of experience in billing, customer account management, financial transactions, and operational support. Experienced in managing 2,500 service contracts, training staff, and enhancing cross-functional operations. Committed to process improvement and delivering accurate results in fast-paced environments.
Work History
Contract Administrator
5 Years 7 Months- 2025 Accounting Employee of the Year.
- Administer new and existing customer contracts while ensuring contract accuracy and compliance.
- Administer new and existing customer contracts, ensuring accuracy and compliance to uphold service standards.
- Process customer billing on monthly, quarterly, semi-annual, and annual schedules via electronic data interchange (EDI), email, and mail to meet financial timelines.
- Process monthly, quarterly, semi-annual, and annual customer billing through multiple delivery methods, including electronic data interchange (EDI), email, and mail.
- Perform revenue recognition activities and verify billing accuracy.
- Research and resolve customer billing discrepancies while partnering with Operations and Finance.
- Process customer credit requests and billing adjustments.
- Enter invoices into customer billing portals using purchase order requirements.
- Train and mentor, a newly hired Contract Administrator, providing ongoing guidance and support while ensuring a smooth transition of responsibilities.
- Collaborate with internal departments to enhance workflow continuity and deliver high-quality customer service.
Client Technical Support / Billing Specialist
2 Years 1 Month- Processed customer orders, invoices, billing adjustments, and payments to ensure timely and accurate billing.
- Issued customer credits and debits while resolving billing concerns.
- Processed customer orders, invoices, billing adjustments, and payments.
- Coordinated service requests and communicated with customers to resolve inquiries regarding products and orders.
- Supported billing operations through efficient invoice preparation, documentation, and shipping coordination.
Customer Support Specialist
1 Year 8 Months- Resolved billing inquiries, processed payments, and maintained accounts to ensure customer satisfaction.
- Facilitated payment arrangements, executed account adjustments, and enrolled customers in automatic payments to streamline transactions.
- Processed payment arrangements, account adjustments, and automatic payment enrollments.
- Researched and resolved payment discrepancies.
- Scheduled service appointments and managed account activity.
- Handled 80 inbound customer calls daily, addressing inquiries and providing timely solutions.
Client Support Specialist / Team Backup
4 Years 9 Months- Processed complex financial transactions across multiple investment products, ensuring accuracy and compliance.
- Trained new and existing employees while maintaining a 98% quality score.
- Delegated daily tasks and provided operational support.
- Conducted quality assurance reviews and corrected errors, maintaining high standards in deliverables.
- Processed complex financial transactions across multiple investment products.
Call Taker / Dispute Resolution Specialist
4 Years 5 Months- Processed customer payments and adjusted accounts to ensure accuracy and timely resolution.
- Investigated and resolved billing disputes to enhance customer satisfaction and account accuracy.
- Prepared account analyses and maintained customer records.
- Calculated international credits and debits for Latin American and Canadian customers.
- Trained new employees, facilitating smooth onboarding and maintaining consistent productivity levels.
Education
High School Diploma
Skills
Contract management
Receivables management
Revenue Recognition
Billing management
Service Billing
Cash Application
Contract Renewals
Microsoft Dynamics GP
Power BI
Ariba
Coupa
Corrigo
Nexus
ServiceChannel
Tradeshift
VendorCafe
Microsoft Office
Excel
Word
Outlook
PowerPoint
Microsoft Teams
Cross-functional teamwork
Workflow optimization
Employee training
Issue resolution
Detail Orientation
Professional Recognition
Accounting Employee of the Year | 2025
Piedmont Service Group
- Recognized for outstanding performance, initiative, collaboration, and commitment to excellence within the Accounting department.
- Honored for consistently exemplifying Piedmont Service Group's Cultural Fundamentals through leadership, reliability, teamwork, and exceptional service.
Timeline
Contract Administrator
Piedmont Service Group
01.2021 - CurrentRead More
Client Technical Support / Billing Specialist
Capitol Coffee
04.2018 - 05.2020Read More
Customer Support Specialist
Aqua
04.2016 - 12.2017Read More
Client Support Specialist / Team Backup
HCL / USAA
07.2011 - 04.2016Read More
Call Taker / Dispute Resolution Specialist
ACS / AT&T
02.2007 - 07.2011Read More
Middle Creek High School
High School Diploma
Read More