Kirsten Wilmoth
Asheville
Summary
Dynamic and passionate professional with extensive experience in customer service and training at Cava Mezze Restaurant. Proven ability to adapt quickly in fast-paced environments while delivering exceptional service. Skilled in new hire training and creative problem solving, fostering a positive workplace environment.
Overview
11
11
years of professional experience
Work History
Trainer/Team Member/Prep/Grill Cook
Cava Mezze Restaurant
Asheville, NC
06.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in food preparation, maintaining quality and presentation standards.
- Collaborated with team members to ensure efficient operations during peak hours.
- Maintained cleanliness and organization of workstations, complying with health regulations.
- Talked to customers with passion and kindness, answering questions about menu
- Followed allergy protocols for customers with sensitivities
- Trained new employees using SOP
- Assisted in NRO's, training groups of new hires
Server
73 & Main
Mt Pleasant, NC
02.2019 - 12.2023
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery.
- Managed multiple tables efficiently, prioritizing guest satisfaction.
- Assisted in training new servers on menu items and service protocols.
- Adapted quickly to changing priorities during peak hours, ensuring smooth service flow.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Human Resources Assistant
Aadvantage
Albemarle, NC
12.2015 - 2018
- Assisted with recruitment processes, including scheduling interviews and communicating with candidates.
- Managed employee records and payroll
- Supported onboarding processes by preparing materials and conducting orientation sessions for new hires.
- Coordinated employee engagement activities to foster a positive workplace culture and enhance morale.
Server
Applebees
Albemarle, NC
12.2014 - 11.2015
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed payments accurately and managed cash register operations.
- Developed strong rapport with regular customers, enhancing overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Gray Stone Day School
Misenheimer, NC05-2015
Skills
- New hire training
- Creative problem solving
- Feedback delivery
- Materials organization
- Passion for customer service and anything culinary
- Can adapt and learn quickly in fast-paced environments
- Willing to grow
- Appreciates feedbacks
Timeline
Trainer/Team Member/Prep/Grill Cook
Cava Mezze Restaurant
06.2025 - Current
Server
73 & Main
02.2019 - 12.2023
Human Resources Assistant
Aadvantage
12.2015 - 2018
Server
Applebees
12.2014 - 11.2015
High School Diploma -
Gray Stone Day School