Kirsten Lamp
Winston-Salem
Summary
Knowledgeable Compliance Analyst skilled in developing and implementing tracking and training programs to promote OFCCP compliance and client support. Highly ethical and focused team player with a productive, diligent approach. Highly flexible, helpful, organized, and constructive team member with a dynamic & critical thinking core.
Overview
17
17
years of professional experience
Work History
Writer and Editor
Self-employeed
01.2009 - Current
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Wrote and edited high-quality content and managed competing deadlines with an efficient, exciting, captivating, and authentic approach.
- Organized material to research and complete writing tasks.
- Brainstormed ideas to create useful content for a broad range of clients.
- High awareness of statistics, proper keyword location, and use of proper keyword percentages.
- Creative ability to engage an audience while maintaining essential metrics.
Compliance Analyst
Mitratech - Circa
07.2022 - 01.2024
- Stayed current with the latest changes to applicable regulatory standards and company procedures.
- Act as a liaison between local governments and companies on a national level to maintain federal employment grants (OFCCP) while ensuring progress for all parties.
- Develop SOPs/best practices for new hire training for consistency with internal cross-functional teams and clients alike.
- Worked with the manager & team lead to develop a standardized training format for future new-hire training
- Trained new-hires, provided mentorship, and monitored job performance success while maintaining personal daily duties with limited supervision.
- Assist HR for a variety of companies and corporations in locating essential documents, state licenses, and/or proper verbiage for continued compliance within the job-posting and hiring processes.
- Support account managers' book of business through scheduling client conference calls for renewals or concerns, as well as SaaS account and state job board account(s) troubleshooting.
- Maintained accurate records for thousands of clients to ensure protection in case of audit, with a 100% company-wide success rate.
- Provide dedicated risk management, compliance management, new-hire training, customer success management, and account management to achieve and maintain, and increase quarterly metrics and profits for the company, along with client satisfaction.
- Rectified SaaS backlogs promptly
- Helped streamline automatic processes with the Compliance director and other team members to increase efficiency within IBM RPA and locked out state job board accounts.
Business Manager
Kitchen Saver
01.2012 - 01.2019
- Created, managed, and executed business plans while communicating company vision and objectives.
- Communicated with customers and vendors positively, with particular attention to problem resolution, as necessary.
- Assisted with hiring processes and all training of new employees.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Data management
- Portfolio management
- Lead generator and sales executive
- On-site supervision and direction
- High focus on client retention and satisfaction while maintaining the initial contract and contract addendums.
Education
Early Childhood Special Education
Forsyth Technical Community College
Winston-Salem, NCSkills
- Creative collaboration
- Training delivery
- Operations support
- Self motivation
- Data security
- Communication skills
- Analytical thinking
- Adaptability/Time management
- Conflict management
- Problem-solving abilities
- Multitasking Abilities
- Contract negotiation
- Research proficiency
Timeline
Compliance Analyst
Mitratech - Circa
07.2022 - 01.2024
Business Manager
Kitchen Saver
01.2012 - 01.2019
Writer and Editor
Self-employeed
01.2009 - Current
Early Childhood Special Education
Forsyth Technical Community College