Lakilra Zachery
Greensboro,NC
Summary
Dedicated and versatile professional with extensive experience in laboratory assistance, production coordinating, and customer service. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skills include troubleshooting, communication, and conflict resolution. Excels both independently and collaboratively, thriving in dynamic environments. Known for contributing to team projects and fostering a positive work culture.
Overview
15
15
years of professional experience
Work History
Processing Support Specialist
Cone Health
07.2024 - Current
- Accession specimens into Sunquest, maintaining accurate specimen tracking and documentation
- Evaluate specimen acceptability for testing based on established laboratory standards
- Process specimens according to test protocols and distribute them to appropriate departments for analysis
- Resolve issues with suboptimal specimens, utilizing resources to optimize outcomes
- Prioritize tasks to meet established turnaround times, ensuring timely specimen processing
- Address customer service inquiries and provide follow-up to ensure resolution
- Complete annual competency assessments, maintaining up-to-date knowledge and skills
- Adhere to regulatory standards and safety policies in the laboratory setting
Production Assistant
Corporate Management Solutions, Inc.
06.2016 - 05.2024
- Developed strategies for troubleshooting and transaction refunds via phone, email, and chat, improving customer satisfaction by 15%
- Managed production paperwork, including POs, equipment rentals, and certificates of insurance
- Coordinated travel, shoot prep, and post-shoot archiving
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Boosted overall team morale through proactive problem-solving and open communication practices.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Facilitated clear communication between departments, ensuring smooth production operations.
- Supported on-time project completion by effectively prioritizing tasks and managing workflow.
- Developed positive relationships with vendors and suppliers, optimizing collaboration and quality of materials received.
- Interacted positively with actors and actresses when escorting to and from trailers during filming.
- Developed and maintained successful relationships with media professionals.
Lab Assistant
Quest Diagnostics
04.2021 - 07.2021
- Processed technical and non-technical paperwork for specimen handling
- Prepared specimens for testing, including centrifuging, serum separation, and blood smears
- Aliquot samples for hematology, serology, and microbiology departments
- Maintain work areas and equipment, including refrigerators and freezers
- Performed data entry of patient records and diagnostic codes
- Resolved issues with problem specimens in compliance with standard operating procedures
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
Specimen Processor
LabCorp
07.2010 - 06.2016
- Processed specimens for routine testing across multiple laboratory departments
- Ensured proper handling and splitting of irreplaceable specimens like CSF and body fluids
- Collaborated with team members to resolve issues and optimize workflow
- Adhered to quality control measures and standard operating procedures, maintaining safety and accuracy
- Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
- Streamlined specimen processing workflows to improve turnaround times and ensure timely delivery of results to clients.
Education
Linux System Administration / IT Infrastructure
Yellow Tail Tech Boot Camp
Online08-2024
Mass Communications -
Winston-Salem State University
Winston-Salem, NC12-2004
Skills
- Specimen processing
- Proficient in using Sunquest and Epic laboratory information systems for specimen processing and patient management
- Customer Service & Support
- Data Entry
- Pipetting accuracy
- Regulatory & Safety Compliance
- Problem-Solving & Process Optimization
- Inventory Management & Supply Control
- Microsoft Office & Google Workspace Proficiency
- Microsoft Windows 10 & Mac OS X
Timeline
Processing Support Specialist
Cone Health
07.2024 - Current
Lab Assistant
Quest Diagnostics
04.2021 - 07.2021
Production Assistant
Corporate Management Solutions, Inc.
06.2016 - 05.2024
Specimen Processor
LabCorp
07.2010 - 06.2016
Linux System Administration / IT Infrastructure
Yellow Tail Tech Boot Camp
Mass Communications -
Winston-Salem State University
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