Kira Durasoff-Gansert
Huntersville
Summary
Experienced CNA/ Healthcare Tech with 10+ years of nursing experience and a strong background in customer service and retail. Skilled in handling high-stress and demanding situations, providing excellent bedside manner, and maintaining attention to detail. Demonstrated leadership abilities, exceptional listening skills, and a compassionate and empathetic approach. Proven ability to learn new skills quickly and adapt to fast-paced environments. Ready to utilize my expertise in healthcare and customer service to contribute to a healthcare organization's success.
Overview
15
15
years of professional experience
Work History
Healthcare Technician
Atrium Health
01.2024 - Current
- Managed patient intake and discharge processes, ensuring a seamless and organized transition between care settings.
- Promoted a positive healing environment by actively engaging and interacting with patients during their recovery process.
- Improved patient care by accurately recording and communicating vital signs to medical staff.
- Streamlined communication between healthcare team members, ensuring prompt attention to patient needs and concerns.
- Med-Surge Unit
Supervisor
Victoria's Secret
11.2020 - Current
- Develop and implement strategies to improve customer satisfaction and increase sales revenue
- Implement strategies to improve customer satisfaction and increase sales revenue
- Ensure compliance with company policies and procedures related to store operations, employee performance, and customer service
- Train and mentor team members to provide exceptional customer service and achieve sales goals
- Lead and motivate a team of sales associates to achieve store sales targets
- Collaborate with visual merchandising team to ensure that store displays and layouts are visually appealing and reflect the brand image
- Prepare and conduct employee performance evaluations to identify areas of improvement and provide constructive feedback
Salesperson
Victoria's Secret
05.2017 - 11.2020
- Sales associate at Victoria's Secret
- Merchandiser for a band called Imora
- Personal Care Assistant at Carillon Assisted Living
- Actor
- Sales Associate
- Retail Salesperson at Victoria's Secret
- Merchandiser at Carowinds
- Develop and maintain strong relationships with customers, providing excellent service and personalized recommendations to meet their needs
- Creating a positive and welcoming atmosphere for customers to enhance the shopping experience
- Assist customers in finding the perfect lingerie items that suit their style and preferences
Personal Care Assistant
Carillon Assisted Living
03.2014 - 09.2015
- Assist residents with daily living activities, including bathing, dressing, and grooming, to promote their independence and well-being
- Assist residents with their personal care needs, such as bathing, dressing, grooming, and toileting, while maintaining their dignity and privacy
- Assist residents in maintaining a clean and organized living space, ensuring their comfort and safety
- Provide emotional support and companionship to residents, fostering a sense of community and well-being
- Build strong relationships with residents and their families to better understand their individual needs and preferences
- Assist residents in creating and maintaining personal care plans, in collaboration with the healthcare team, to ensure their individual needs are met
Merchandiser
Imora
06.2015 - 07.2015
- Merch for a band called Imora
- Collaborate with marketing team to create and execute promotional strategies for Imora merchandise
- Develop creative and appealing merchandise designs that align with Imora's brand and target audience
- Analyze sales data to identify trends and make recommendations for product assortment and inventory management
Actor
Carowinds
09.2014 - 10.2014
- Collaborate with other actors to develop and enhance the storyline of performances
- Create memorable and engaging performances that bring characters and stories to life, enhancing the overall guest experience at Carowinds amusement park
CNA
Carillon Assisted Living
06.2013 - 12.2013
- Implement innovative approaches to improve the quality of care provided to residents
- Implement and maintain infection control protocols to ensure the health and safety of residents and staff
- Assist residents with activities of daily living, including bathing, dressing, and eating, to ensure their comfort and well-being
- Provide emotional support and companionship to residents
- Provide emotional support to residents and their families during difficult times
- Coordinate with other healthcare professionals to ensure comprehensive care for residents
- Assist in the development and implementation of personalized care plans for each resident
CNA
Marietta Memorial Hospital
01.2011 - 12.2011
- Collaborate with nurses and other healthcare professionals to provide high-quality patient care
- Assist with patient mobility and transfers, ensuring safety and comfort
- Assist patients with daily activities such as bathing, dressing, and eating to ensure their comfort and well-being
- Assist with monitoring and documenting patient vital signs, such as blood pressure, heart rate, and temperature, to ensure timely and accurate patient assessment
- Maintain accurate and detailed records of patient care, including daily activities, vital signs, and medication administration
- Maintain a clean and organized environment for patients, including ensuring proper disposal of waste and sanitizing equipment and surfaces regularly
- Assist in organizing and leading group activities for patients to promote socialization and mental stimulation
CNA- Skilled Nursing
Arbors at Marietta
01.2010 - 04.2011
- Assist residents with activities of daily living, including bathing, dressing, grooming, toileting, and transferring
- Provide emotional support and companionship to residents to enhance their overall well-being
- Assist in medication administration for residents as directed by the nursing staff
- Collaborate with the nursing team to create and implement care plans for residents
- Assist in maintaining a safe and clean environment for residents by following infection control procedures
- Maintain accurate and up-to-date records of residents' daily activities, including meals, medication, and any changes in condition or behavior
- Record and maintain accurate documentation of residents' daily activities and care provided
Education
nursing - Pre-Nursing Studies
Gaston College
12.2026
CNA Certified -
Rowan Cabarrus
Concord08.2023
certified nursing assistant - Pre-Nursing Studies
Rowan-Cabarrus Community College
Concord12.2021
Pre-Nursing Studies - Nursing
Rowan-Cabarrus Community College
12.2017
High School Diploma -
Frontier High School
12.2007
Skills
- Retail Experience
- Customer Servicing
- Inventory counting
- Money Handling
- Nursing CNA
- Working with People
- High Stress Demanding Situations
- Customer Service
- Problem Solving
- Attention to Details
- Technology
- Learning New Skills
- Cash Handling
- Stressful Situations
- Troubleshooting
- Critical Thinking
- Organization Skills
- Time Management
- Communication
Personal Information
Age: 36
Timeline
Healthcare Technician
Atrium Health
01.2024 - Current
Supervisor
Victoria's Secret
11.2020 - Current
Salesperson
Victoria's Secret
05.2017 - 11.2020
Merchandiser
Imora
06.2015 - 07.2015
Actor
Carowinds
09.2014 - 10.2014
Personal Care Assistant
Carillon Assisted Living
03.2014 - 09.2015
CNA
Carillon Assisted Living
06.2013 - 12.2013
CNA
Marietta Memorial Hospital
01.2011 - 12.2011
CNA- Skilled Nursing
Arbors at Marietta
01.2010 - 04.2011
nursing - Pre-Nursing Studies
Gaston College
CNA Certified -
Rowan Cabarrus
certified nursing assistant - Pre-Nursing Studies
Rowan-Cabarrus Community College
Pre-Nursing Studies - Nursing
Rowan-Cabarrus Community College
High School Diploma -
Frontier High School
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