Kira Ferrer Garcia
Fayetteville
Summary
Dynamic Office Administrator with proven expertise at Bluebridge Capital in CRM management and document accuracy. Skilled in fostering team collaboration and delivering exceptional customer service. Adept at processing client information and ensuring compliance, leveraging strong organizational skills and empathy to enhance operational efficiency. Fluent in Spanish, enhancing communication with diverse clients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Administrator
bluebridge capital
01.2015 - Current
- Processed client information and created new advances and contacts to CRM
- Corrected any errors in CRM & client paperwork
- Reviewed client documents such as SSN, DL, Bank statements
- Created Excel spreadsheets for underwriter review
- Executed paperwork for funders
- Processed funding through bank establishment and set up client daily payments
- Addressed partner and customers needs, questions, and concerns through verbal and written communication
Data Annotation
Concentrix
12.2024 - 03.2025
- Read Spanish & English prompts and asses for locale, fluency, accuracy & grammar
- Choose specific responses that align with the prompts
- Give a written explanation of the reasoning for my choices
- Use teams to stay connected with my team and updated on program updates
Patient Access Representative
Harnett Health Betsy Johnson Hospital
Dunn
06.2022 - 12.2022
- Register patients using Epic software
- Input patient information using DL and Insurance
- Run Insurance to confirm eligibility
- Ensure patient information is correct in system
- Collecting payment of service
- Answering phone calls from patients
- Answering and sending emails to coworkers and supervisors
- Attending all meetings for updates on department policies and system changes
- Ensuring hospital policies are being enforced
Covid19 Case Investigator
new york city health and hospitals
12.2020 - 08.2021
- Conduct phone calls to NYC residents
- Inform patients on requirements in efforts to reduce transmission of the virus
- Informed patients of their rights and resources available to them through their quarantine
- Elicited empathy and listening skills
- Navigated salesforce for patient information, inputting patient notes and pertinent information and phone calls
- Communicate through teams with my assigned team and supervisor
Contact Tracer
insight global
08.2020 - 12.2020
- Conduct phone calls to exposed and infected NYC residents through their quarantine
- Navigated through salesforce implementing notes and patient information
- Informed patients on resources available
- Communicate through teams with my assigned team and supervisor
Education
BACHELOR OF SCIENCE - HEALTH ADMINISTRATION WITH A LONG-TERM CARE CERTIFICATE
UNIVERSITY OF PHOENIX
Fayetteville, NC06.2021
Skills
- Empathy and communication
- CRM management
- Data entry accuracy
- Document review and management
- Insurance verification
- Patient Registration
- Team collaboration
- Customer service and support
- Inbound call handling
- Administrative support
- Financial services expertise
- Windows operating system proficiency
- Microsoft Outlook skills
- Time management strategies
- MS Office Suite knowledge
- Computer proficiency
- Salesforce CRM expertise
- Adobe Acrobat skills
- Organizational skills
- Mobile device management
- Fluent in Spanish
- Google Docs proficiency
- Attention to detail
- Driving skills and safety
- Problem resolution strategies
- Hospital administration experience
- Office management practices
Certification
Driver's License
Personal Information
Authorized To Work: Yes
Languages
Spanish
Professional
Timeline
Data Annotation
Concentrix
12.2024 - 03.2025
Patient Access Representative
Harnett Health Betsy Johnson Hospital
06.2022 - 12.2022
Covid19 Case Investigator
new york city health and hospitals
12.2020 - 08.2021
Contact Tracer
insight global
08.2020 - 12.2020
Office Administrator
bluebridge capital
01.2015 - Current
BACHELOR OF SCIENCE - HEALTH ADMINISTRATION WITH A LONG-TERM CARE CERTIFICATE
UNIVERSITY OF PHOENIX
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