Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kinta Mallette

Greensboro

Summary

Dynamic retail professional with extensive experience at Sam's Club, excelling in point-of-sale operations and customer relationship management. Proven track record in training staff and enhancing promotional strategies, leading to increased customer engagement. Adept at problem-solving and performance monitoring, ensuring operational excellence and high satisfaction levels.

Overview

32
32
years of professional experience

Work History

Cashier

Sam's Club
Greensboro
09.1997 - Current
  • Processed customer transactions efficiently at point-of-sale station.
  • Assisted customers with product inquiries and membership services.
  • Maintained clean and organized checkout area to enhance customer experience.

Merchandise Associate

Sam's Club
Greensboro
09.1997 - Current
  • Assisted customers by providing product information and answering inquiries.
  • Supported promotional setups and seasonal displays to attract customer interest.
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.

Lead Check Out Supervisor

Sam's Club
Greensboro
09.1997 - Current
  • Supervised daily operations and staff performance in a retail warehouse environment.
  • Trained new employees on safety procedures and operational standards.
  • Facilitated communication between departments to improve workflow and customer service.
  • Resolved customer inquiries and complaints to maintain satisfaction standards effectively.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Monitored employee productivity to provide constructive feedback and coaching.

Lead Marketing Rep

Sam's Club
Greensboro
09.1997 - Current
  • Collaborated with team members to execute promotional events and campaigns.
  • Trained new staff on marketing procedures and customer engagement techniques.
  • Assisted in creating visual merchandising displays to attract customer attention.
  • Attended meetings and studied material to remain current on promotion techniques and service benefits.
  • Planned and organized promotional events to expand brand recognition and customers.
  • Placed marketing and advertising displays and materials at stores.
  • Managed budget for marketing campaigns, ensuring optimal allocation of resources for maximum ROI.

Shift Manager

Burger King
Wilmington
06.1993 - 06.1996
  • Trained new employees on procedures and customer service standards.
  • Supervised daily operations to ensure efficient service and customer satisfaction.
  • Managed inventory levels to maintain stock and minimize waste.

Education

Associate of Applied Science - Accounting

Guilford Technical Community College
Jamestown, NC
06-2021

Associate of Arts - Human Resources Management

Randolph Community College
Asheboro, NC

Associate of Arts - Computer and Information Sciences

North Carolina A&T State University
Greensboro, NC

Skills

  • Point-of-sale operations
  • Cash handling
  • Customer relationship management
  • Inventory management
  • Promotional planning
  • Sales forecasting
  • Staff supervision
  • Employee training
  • Performance monitoring
  • Problem solving
  • Communication skills
  • Time management
  • Issue resolution
  • Complex Problem-solving
  • Mentoring
  • People management
  • Influencing skills

References

References available upon request.

Timeline

Cashier

Sam's Club
09.1997 - Current

Merchandise Associate

Sam's Club
09.1997 - Current

Lead Check Out Supervisor

Sam's Club
09.1997 - Current

Lead Marketing Rep

Sam's Club
09.1997 - Current

Shift Manager

Burger King
06.1993 - 06.1996

Associate of Applied Science - Accounting

Guilford Technical Community College

Associate of Arts - Human Resources Management

Randolph Community College

Associate of Arts - Computer and Information Sciences

North Carolina A&T State University

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Kinta Mallette