Kinsey Leahey
Salisbury
Summary
Dynamic Quality Assurance Specialist with a proven track record at FedEx Ground, excelling in problem-solving and detail-oriented tasks. Enhanced customer satisfaction by effectively resolving shipment discrepancies and implementing solutions. Skilled in data entry and multitasking, consistently maintaining high standards of accuracy and operational efficiency.
Overview
11
11
years of professional experience
Work History
Quality Assurance Specialist
FedEx Ground
Concord, NC
01.2021 - Current
- Delivered high-quality customer support by resolving shipment discrepancies and service-related concerns in a fast-paced operational environment
- Maintained accurate documentation, reports, and tracking records with a strong emphasis on accuracy and attention to detail
- Supported customer satisfaction initiatives by proactively identifying operational challenges and implementing effective solutions
- Managed customer interactions related to failed delivery attempts by researching shipment issues, verifying account information, and supporting efficient package resolution processes
Package Handler
FedEx Ground
Concord, NC
09.2020 - 01.2021
- Operated material handling equipment to efficiently transport packages within facility.
- Sorted and organized packages based on size, destination, and priority for optimal processing.
- Inspected incoming shipments for accuracy and damage, ensuring quality control standards.
- Collaborated with team members to meet daily operational goals and maintain workflow efficiency.
Guest Services Associate
IHOP
Salisbury, NC
02.2015 - 10.2019
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in training new associates on operational procedures and service standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
Education
High School Diploma -
Home Schooled High School Education
Salisbury, NCSkills
- Detail-oriented
- Problem-solving skills
- Phone Etiquette
- Multitasking
- Time Management
- Data Entry
Timeline
Quality Assurance Specialist
FedEx Ground
01.2021 - Current
Package Handler
FedEx Ground
09.2020 - 01.2021
Guest Services Associate
IHOP
02.2015 - 10.2019
High School Diploma -
Home Schooled High School Education