King Wayne
McLeansville
Summary
Dynamic Operations Manager with a proven track record in employee training and performance evaluation. Expertise in conflict management and team building to enhance operational efficiency and productivity.
Overview
12
12
years of professional experience
Work History
Sr. Trainer Manager/Sr. Operations Manager
Duke University
Durham
11.2016 - Current
- Manage 25 housekeeping staff.
- Manage 1 Sr. Supervisor and 1 Assistant Supervisor.
- Manage various buildings on campus to ensure they are properly cleaned and prepared for students, faculty, and staff.
- Developed training materials that enhanced housekeeping staff skills and supported leadership development.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Coordinated logistics for training events, ensuring seamless scheduling and resource availability.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Identified and proposed enhancements to training processes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Measured and reviewed performance via KPIs and metrics.
- Produced SOPs that documented procedures, standardizing practices to optimize productivity.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Facilitated meetings to discuss operational challenges and develop solutions.
- Trained and mentored new employees on operational best practices.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Perform the duties of the Assistant Director when absent from work.
- Worked with the Assistant Director to make buildings green seal certified.
- Worked with the Assistant Director to implement major changes to our department due to a significant reduction in staff.
- Manage the company's electronic key box system.
- Manage our department's safety audit program.
- Manage our department's cleaning audit program (Smart Inspect).
- Manage our employee recognition program.
Operations Manager EVS
Crothall Healthcare Environmental Services
Winston-Salem
01.2015 - 11.2016
- Manage 50 housekeepers in a 900 bed facility.
- Ensure assigned units are thoroughly cleaned and tour ready.
- Conducted weekly meetings and training with staff to enhance HCAHPS scores.
- Perform yearly evaluations regarding regarding employees work performance.
- Formulate employee's work schedules.
- Provided employees with tools to complete daily responsibilities.
- Imposed disciplinary actions to address unwanted behavior, aiming to improve employee productivity.
- Build cohesiveness with other managers to help reach goals set by our organization.
- Acted as liaison for patients to ensure high-quality services from housekeeping staff.
- Resolve challenges received from patients and hospital staff.
- Ensure all paperwork and regulations are in compliance with company policies.
- Round with nursing staff with an emphasis on the cleanliness of the unit.
Operations Manager
Crothall Healthcare Environmental Services
Durham
09.2013 - 01.2015
- Manage 21 housekeepers in a 900+ bed facility.
- Ensure assigned units are thoroughly cleaned and tour ready.
- Conducted weekly meetings and training sessions to improve HCAHPS scores.
- Manage up employees to guarantee they are successful in reaching Duke/Crothall objectives.
- Implemented disciplinary actions to address unwarranted behavior, enhancing employee productivity.
- Build cohesiveness with other managers to help reach goals set by our department.
- Served as liaison for patients to ensure optimal housekeeping services.
- Resolve challenges received from patients and hospital staff.
- Reviewed and verified paperwork and regulations for compliance with company policies.
Education
Bachelor of Science - Health Care Administration
Winston-Salem State University
Winston-Salem, NC05-2013
Skills
- Employee training
- Training design
- Trainer development
- Group instruction
- Performance evaluation
- Training material updates
- Project management
- Quality assurance
- Customer relationship management
- Planning and coordination
- Attention to detail
- Time management
- Conflict management
- Problem solving
- Team building
- Effective communication
- Public speaking engagement
- Teamwork and collaboration
- Policy writing
- Teamwork and collaboration
Timeline
Sr. Trainer Manager/Sr. Operations Manager
Duke University
11.2016 - Current
Operations Manager EVS
Crothall Healthcare Environmental Services
01.2015 - 11.2016
Operations Manager
Crothall Healthcare Environmental Services
09.2013 - 01.2015
Bachelor of Science - Health Care Administration
Winston-Salem State University