Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Kimora Davis

Harrisburg

Summary

Professional with extensive experience in providing exceptional customer service and administrative support and in sales with a proven track record of driving revenue growth and exceeding targets.. Strong focus on collaboration and adapting to changing needs, ensuring effective team dynamics and smooth operations. Adept at building strong customer relationships, utilizing effective negotiation skills, and implementing strategic sales techniques. Team-oriented and adaptable, consistently aligning efforts with evolving business goals to ensure success. Known for exceptional communication, problem-solving abilities, and a results-driven mindset.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Barista

Starbucks
03.2024 - 10.2025
  • Supervised daily operations, ensuring high-quality beverage preparation and customer service.
  • Trained and mentored new baristas on coffee brewing techniques and equipment usage.
  • Implemented inventory management procedures to optimize stock levels and minimize waste.
  • Developed seasonal drink menus, enhancing customer engagement and driving sales growth.

Shift Leader

Smoothie King
02.2023 - 03.2024
  • Trained and supervised new team members to ensure consistent product quality and excellent customer service.
  • Improved shift efficiency by organizing prep and cleaning schedules, reducing downtime during peak hours.
  • Maintained accurate cash handling and daily sales reports with zero discrepancies.
  • Consistently met or exceeded daily sales goals through suggestive selling and team motivation.

Team Leader

Panera Bread
03.2021 - 02.2023
  • Provided welcoming customer interactions and guided individuals through customized service.
  • Handled financial transactions with attention to detail and accountability.
  • Mentored peers and streamlined daily operations, emphasizing organization and teamwork.

Education

High School Diploma -

Zebulon B. Vance High School
Charlotte, NC
06-2021

Skills

  • Team Collaboration & Training
  • Technical Skills: POS systems
  • Clear & Compassionate Communication
  • Problem-Solving & Conflict Resolution
  • Organizational & Time Management Skills
  • Patient-Centered Care & Support
  • Hospitality
  • Multitasking in Fast-Paced Environments

Accomplishments

  • Supervised a team of 18 staff members.
  • Promoted to Shift Lead after 2 months.
  • Met goals before the goal date.

Certification

  • ServSafe
  • Food Safety Certification

Timeline

Lead Barista

Starbucks
03.2024 - 10.2025

Shift Leader

Smoothie King
02.2023 - 03.2024

Team Leader

Panera Bread
03.2021 - 02.2023

High School Diploma -

Zebulon B. Vance High School

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Kimora Davis