Kimberly White Baker

Regional Manager (June 2023- Present)

• I oversee the day-to-day operations for a portfolio consisting of 792 units located in both North and South Carolina. I implement policies, procedures, and practices to enable each property to meet budgeted financial goals and achieve operational performance objectives. The portfolio comprises properties financed with diverse funding streams, including the federal low-income housing tax credit program (TCC), Project Based Section-8, Rural Development (RD), and other affordable income-restricted/low-income housing financing. Additionally, I provide direction and leadership to a growing Community Managers and Maintenance Technicians team.

Assistant Regional Manager (Sept. 2022- May 2023)

• I assisted a Regional Manager in overseeing operations, ensuring tenant satisfaction, and maintaining impeccable property standards.

Community Manager (May 2020- August 2022)

• Responsible for daily operations of an apartment complex, from filling vacancies, responding to tenant complaints, processing applications, working closely with vendors, handling clerical and administrative tasks.

• Supported underwriters in risk assessment through thorough research and data analysis, ensuring accurate policy pricing and terms. Researched and resolved areas of concern for potential and existing clients. Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace. Maintained confidentiality in handling sensitive information while performing administrative tasks. Strengthened office organization by implementing new filing systems and digital record-keeping practices.

• Streamlined rent collection process for improved efficiency and timely payments from residents. Coordinated move-in/move-out processes efficiently, minimizing vacancy periods between tenants. Collaborated with the maintenance team to ensure timely repairs and upkeep of the property, enhancing overall living conditions.