Kimberly Villacampa
Hope Mills
Summary
Detail-oriented professional with experience across insurance operations, technical support, and high-volume case management. Licensed Life & Health Insurance Producer with strong skills in data processing, documentation, and system analysis. Proven ability to manage large datasets, resolve discrepancies, and support business operations through accurate reporting and process improvement. Experienced in non-voice support (chat/email) and ticketing systems. Seeking remote roles in Data Analysis, Insurance Processing, Underwriting Support, or Chat/Email Customer Support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Producer (Licensed – Life & Health)
American Income Life Insurance Company (Globe Life)
REMOTE
10.2024 - Current
- Processed and reviewed life and health insurance applications, ensuring accuracy and completeness
- Performed policy verification and resolved discrepancies through email and internal systems
- Maintained detailed documentation and policy records for compliance and tracking
- Managed multiple cases simultaneously in a high-volume environment while meeting deadlines
- Applied underwriting guidelines and insurance knowledge to support application approvals
Senior IS Tech
CVS Pharmacy
Remote
08.2023 - 02.2024
- Handled high-volume ticket queues supporting 200+ employees weekly, ensuring timely issue resolution
- Used ServiceNow to document, track, and escalate cases; similar to insurance case management systems
- Investigated and resolved system, hardware, and POS-related issues with strong attention to detail
- Coordinated with field technicians and internal teams to ensure completion of assigned tasks
- Created documentation and process guides, improving workflow efficiency and consistency
- Reduced system downtime through proactive issue identification and resolution
IT Shared Service/Service Desk Specialist
United States Steel Corporation
Pittsburgh, PA
09.2022 - 04.2023
- Resolved 300+ tickets monthly while meeting SLA targets in a fast-paced environment
- Managed requests via chat, email, and ticketing systems (non-voice support experience)
- Verified user access and ensured compliance with company security policies
- Documented all cases accurately using HP Service Manager for tracking and auditing
- Assisted 500+ users monthly with account access and system issues, ensuring accuracy and data integrity
Professional Semi-Permanent Makeup Artist
BrowQueen LLC
Fayetteville, NC
03.2021 - 08.2022
- Maintained accurate client records, payments, and service documentation
- Managed scheduling, customer profiles, and administrative tasks daily
- Ensured high customer satisfaction through attention to detail and organization
- Handled social media and client communication, primarily via messaging and email
Participant Service Agent
Sykes Enterprises Inc, WexHealth
Remote
08.2020 - 03.2021
- Assisted an average of 10 clients per hour with FSA/HSA accounts, claims, and eligibility verification
- Processed account updates and maintained accurate records and documentation
- Troubleshot account issues (locked accounts, access problems) with strong problem-solving skills
- Guided users through systems remotely, similar to insurance account support
- Ensured compliance with federal and state regulations in handling financial/health data
Credit Card Specialist/Call Center Agent
Sykes Enterprises Inc, PNC Bank
Fayetteville, NC
12.2019 - 05.2020
- Managed 500 high-volume customer inquiries daily while maintaining accuracy and professionalism
- Reviewed account details, transactions, and discrepancies to resolve issues
- Applied problem-solving and analytical skills to handle sensitive financial data
Education
No Degree - Completed Coursework in Operating Systems
Fayetteville Technical Community College
Fayetteville, NC12-2023
High School Diploma -
Overhills High School
Spring Lake, NC06-2016
Skills
- Operating Systems (Windows, macOS, iOS)
- Insurance Application Processing
- Policy Review & Verification
- Email & Chat Support
- Data Entry & Documentation
- Written Communication
- Record Management & Compliance
- Client/Case Coordination
- ServiceNow, HP Service Manager
Insurance & Administrative
Communication (Non-Voice)
Systems & Tools
Core Strengths
- Attention to Detail
- Microsoft Word & Excel
- Critical Thinking & Problem Solving
- CRM / Case Management Systems
- High-Volume Workload Management
- Application Support & Troubleshooting
- TCP/IP Fundamentals
- Active Directory, Azure, Intune
- Virtual Machines (Hyper-V, Linux, Windows)
- VPN, RDP, Mobile Device Management
- Cloud Systems (Basic Knowledge)
Technical Support & Systems
Additional Technical Knowledge
Certification
Licensed Life & Health Insurance Producer
- NPN: 21353395
States: NC, SC, VA, OH, GA, OR, MD, TN, MT, MI, CO
Languages
Bantayanon
Native or Bilingual
Tagalog
Native or Bilingual
Bisaya/Cebuano
Native or Bilingual
Timeline
Insurance Producer (Licensed – Life & Health)
American Income Life Insurance Company (Globe Life)
10.2024 - Current
Senior IS Tech
CVS Pharmacy
08.2023 - 02.2024
IT Shared Service/Service Desk Specialist
United States Steel Corporation
09.2022 - 04.2023
Professional Semi-Permanent Makeup Artist
BrowQueen LLC
03.2021 - 08.2022
Participant Service Agent
Sykes Enterprises Inc, WexHealth
08.2020 - 03.2021
Credit Card Specialist/Call Center Agent
Sykes Enterprises Inc, PNC Bank
12.2019 - 05.2020
High School Diploma -
Overhills High School
No Degree - Completed Coursework in Operating Systems
Fayetteville Technical Community College