KIMBERLY STAFFORD
Monroe
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Experienced with classroom instruction, student engagement, and curriculum implementation. Utilizes effective teaching strategies to maintain a conducive learning environment.
Overview
4
4
years of professional experience
Work History
Banking Customer Service Representative
TTEC
Concord, NC
01.2022 - 02.2023
- Presented existing and prospective customers with valuable service.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Security Officer
Allied Universal Security Services
Charlotte, NC
02.2023 - 01.2025
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Maintained high levels of alertness throughout shifts.
- Documented security-related situations and submitted in-depth reports to superiors.
- Adhered to post orders while maintaining a visible presence around the property.
Substitute Teacher
ESS Southeast, LLC
Monroe, NC
06.2025 - Current
- Implemented lesson plans to ensure classroom continuity and educational engagement.
- Adapted instructional strategies to meet diverse learning needs of students.
- Managed classroom behavior to create a positive and productive learning environment.
- Collaborated with regular teachers to support curriculum goals and student progress.
Education
High School Diploma - undefined
Monroe High School
Monroe, NC06-2018
Skills
- Security procedures
- Conflict resolution
- Data entry
- Phone etiquette
- Customer account management
- Customer service
- Report writing
- Professionalism
- Banking software
- High energy attitude
- Classroom management
- Positive reinforcement
Timeline
Substitute Teacher
ESS Southeast, LLC
06.2025 - Current
Security Officer
Allied Universal Security Services
02.2023 - 01.2025
Banking Customer Service Representative
TTEC
01.2022 - 02.2023
High School Diploma - undefined
Monroe High School