Kimberly Rosales
Charlotte
Summary
Customer service professional with over 6 years of experience in building strong client relationships and consistently exceeding service expectations. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Committed to delivering exceptional service and contributing to team success.
Overview
10
10
years of professional experience
Work History
Data Entry / Account Coordinator
ALLIED
CHARLOTTE
08.2024 - Current
- Performed data entry into company systems accurately and efficiently.
- Ensured accurate data entry into accounting software applications.
- Performed data entry tasks accurately within given timelines.
- Managed project timelines and deliverables using project management software.
- Facilitated meetings between clients and internal teams to align expectations.
- Managed client relationships by providing timely responses to inquiries.
- Coordinated client and supplier scheduling and processed complex projects through delivery.
- Prepared sales reports and presentations for management review.
- Monitored project timelines and budgets, providing regular updates to stakeholders.
Leasing Consultant
LAKE APARTMENTS
Charlotte
02.2024 - 06.2024
- Answered phone calls professionally to maintain positive tenant relations.
- Managed move-ins and tenant renewals efficiently to ensure smooth transitions.
- Monitored rental insurance requirements for compliance with company policies.
- Communicated via email daily to facilitate effective information exchange.
- Followed up after property tours to address potential tenant inquiries.
- Conducted daily property walk-throughs to ensure maintenance standards were upheld.
CALL CENTER REPRESENTATIVE
STARMOUNT HEALTHCARE MANAGEMENT- STARMED
Charlotte
09.2021 - 07.2022
- Exemplified compassionate customer service to enhance patient experiences.
- Demonstrated critical thinking and decisive judgment in a fast-paced environment.
- Encouraged patient engagement with front-end technology during registration.
- Maintained accurate, confidential patient information, including insurance and billing details.
- Assisted in billing functions and directed inquiries to appropriate billing offices.
cashier/waitress
1900 Mexican Restaurant
CHARLOTTE
04.2019 - 03.2020
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service and addressed inquiries promptly.
- Handled customer complaints with professionalism and care.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Handled cash, credit, and refunds accurately during daily operations.
VETERINARY ASSISTANT/RECEPTIONIST
LESLIE ANIMAL HOSPITAL
Rock Hill
01.2018 - 03.2019
- Escorted animals to treatment areas and assisted with physical examinations, including recording vital signs.
- Demonstrated exceptional interpersonal skills while interacting with patients and families in sensitive situations.
- Conducted basic laboratory work, including blood tests and urinalysis, to support diagnostic processes.
- Managed incoming phone calls by answering, screening, and forwarding inquiries efficiently.
- Scheduled appointments and maintained physicians' calendars to ensure optimal workflow.
RECEPTIONIST
CONFIA INSURANCE
Fort Mill
03.2015 - 12.2017
- Obtain referrals and pre-authorizations as required for procedures.
- Follow up on unpaid claims within standard billing cycle timeframe.
- Research and appeal denied claims.
- Identify and bill secondary or tertiary insurances.
- Set up patient payment plans and work collection accounts.
- Greeted clients and visitors with professionalism and courtesy.
- Scheduled appointments and maintained calendars for insurance agents.
- Processed incoming and outgoing mail efficiently and accurately.
Education
CERTIFICATE - VETERINARY TECHNOLOGY
ABC ANIMAL BEHAVIOR COLLEGE
CHALOTTE, NC01.2017
High School Diploma -
OLYMPIC HIGH SCHOOL
Charlotte, NC06-2014
Skills
- Bilingual communication (Spanish & English)
- Microsoft Office proficiency
- Composure under pressure
- adaptability
- Active listening
- Customer service
- Team collaboration
- Phone and email etiquette
Timeline
Data Entry / Account Coordinator
ALLIED
08.2024 - Current
Leasing Consultant
LAKE APARTMENTS
02.2024 - 06.2024
CALL CENTER REPRESENTATIVE
STARMOUNT HEALTHCARE MANAGEMENT- STARMED
09.2021 - 07.2022
cashier/waitress
1900 Mexican Restaurant
04.2019 - 03.2020
VETERINARY ASSISTANT/RECEPTIONIST
LESLIE ANIMAL HOSPITAL
01.2018 - 03.2019
RECEPTIONIST
CONFIA INSURANCE
03.2015 - 12.2017
CERTIFICATE - VETERINARY TECHNOLOGY
ABC ANIMAL BEHAVIOR COLLEGE
High School Diploma -
OLYMPIC HIGH SCHOOL
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