Kimberly Rayfield
Beulaville
Summary
Dedicated service professional delivering exceptional customer experiences in fast-paced environments. Skilled in problem-solving and complaint resolution, ensuring customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Server
Chili's Bar and Grill
Jacksonville
10.2023 - 03.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Handled cash transactions and processed payments with precision.
- Resolved customer complaints professionally and attentively.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Childcare Provider
MCCS
Jacksonville
09.2021 - 03.2023
- Supervised children's activities to ensure safety and engagement throughout sessions.
- Planned and facilitated educational games and crafts tailored for varied age groups.
- Maintained clean and organized play areas conducive to children's enjoyment.
- Communicated effectively with parents regarding individual progress and developmental needs.
Certified Nursing Assistant
Jans Angels
Jacksonville
06.2020 - 07.2021
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs, reporting changes to nursing staff promptly.
- Maintained cleanliness and safety standards in patient rooms and common areas.
- Facilitated effective communication with patients and families regarding care plans.
Hospital Housekeeper
Onslow Memorial
Jacksonville
01.2018 - 12.2018
- Maintained safe environment by cleaning patient rooms and common areas regularly.
- Disinfected high-touch surfaces to minimize infection risk.
- Managed waste disposal in compliance with hospital safety protocols.
- Assisted with inventory management for cleaning supplies and equipment.
Head Waitress
Hwy 55 Burgers Shakes & Fries
Gastonia
04.2016 - 10.2016
- Supervised waitstaff, ensuring efficient service in a dynamic diner setting.
- Trained new staff on menu items and serving techniques to enhance customer satisfaction.
- Swiftly resolved customer complaints, maintaining a positive dining atmosphere.
- Created server schedules to optimize staffing and coverage.
Education
High School Diploma -
Swansboro High
Swansboro, NC06-2009
Skills
- Customer service excellence
- Cash handling expertise
- Complaint resolution strategies
- Menu knowledge and food safety
- Team collaboration
Timeline
Server
Chili's Bar and Grill
10.2023 - 03.2024
Childcare Provider
MCCS
09.2021 - 03.2023
Certified Nursing Assistant
Jans Angels
06.2020 - 07.2021
Hospital Housekeeper
Onslow Memorial
01.2018 - 12.2018
Head Waitress
Hwy 55 Burgers Shakes & Fries
04.2016 - 10.2016
High School Diploma -
Swansboro High