Kimberly Pittman
Reidsville,NC
Summary
Experienced with managing comprehensive billing operations, ensuring accuracy and timely invoicing. Utilizes problem-solving skills to optimize billing processes and resolve discrepancies swiftly. Knowledge of financial analysis and team leadership.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Billing Manager
Digby Eye Associates
High Point, NC
04.2021 - Current
- Streamlined billing processes to enhance accuracy and efficiency across departments.
- Led team in implementing electronic billing systems, reducing processing time significantly.
- Trained staff on billing software, improving user proficiency and reducing errors.
- Developed procedures for managing patient accounts, increasing collections and customer satisfaction.
- Analyzed billing data to identify trends, optimizing revenue cycle management strategies.
- Collaborated with insurance providers to resolve discrepancies and expedite claims processing.
- Established performance metrics for billing operations, enhancing accountability within the team.
- Facilitated monthly financial reviews with executive leadership, ensuring alignment on revenue goals.
- Reviewed billing problems, researched issues, and resolved concerns.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Conducted performance reviews and implemented improvement plans.
- Worked with customers to develop payment plans and bring accounts current.
- Optimized resource allocation within the department by analyzing workload trends and adjusting staffing levels accordingly.
- Maintained up-to-date knowledge of industry regulations and compliance requirements, ensuring the department remained compliant at all times.
Accounts Receivable Clerk
Digby Eye Associates
High Point, NC
12.2018 - 04.2021
- Responsible for filing vision claims, credit reports, collections, patient accounts, insurance denials, refunds, insurance audits, patient phone calls (billing calls) and posting payments
- Reconciled accounts and resolved discrepancies efficiently to ensure accurate financial records.
- Monitored aging accounts receivable reports to identify overdue payments and initiate follow-up actions.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
Surgery Scheduling
Carolina Eye Associates
Greensboro NC
04.2017 - 10.2018
- Scheduled surgery, obtained insurance authorizations, made post op appointments, verified insurance benefits, prepared charts for surgery, prepared surgery schedule
Patient Service Representative
Carolina Eye Associates
Greensboro NC
09.2015 - 04.2017
- Checked in patients, updated patients' demographics, answered multi-line phones, checked insurance for patient benefits, scheduled appointments, checked out patients, posted charges and payments. Performed filing, faxing, gathering patient records, scan insurance cards and insurance referrals
Billing Clerk
Guilford Medical Associates
Greensboro NC
04.2015 - 09.2015
- Responsible for daily charge entry, billing calls, insurance denials and follow ups, posting insurance and patient payments, Medcost report, DEXA report, statement report, CAQH and incentive reports
Billing Office
Eye Associates P.C.
Alabama
01.2013 - 03.2015
- Worked patient AR bad debt and collections, monthly recalls, balancing/maintaining insurance AR, updating fee schedule, correcting and resubmitting claims, Blue Cross and Blue Shield remits, Medicaid remits, updated and maintained CPT and diagnosis codes in EHR, insurance coding, processing insurance records request, prior authorizations for medications and surgery, insurance referrals, claim rejections, posting patient and insurance payments.
Physician Check-out Window
Eye Associates P.C.
Alabama
02.2010 - 01.2013
- Checked insurance for patient benefits, collected copays, posted daily charges and payments, sent monthly recalls, auto refraction, visual field testing, ophthalmology work-up, completed patient records request, scanned patient records into EHR, filed, and pulled charts to prepare for clinic
Front Desk Receptionist
Eye Associates P.C.
Alabama
04.2009 - 02.2010
- Greeted patients, updated patient demographics, scanned insurance cards in EHR, scheduled appointments, answered multi-line phones, called to remind patients of appointments, faxed patient records and letters, word and excel documents.
Education
A.A.S. - Health Science, Medical Assisting
ECPI University
Greensboro, NC12-2019
Skills
- Claims processing
- Adhere to HIPAA guidelines
- Familiar with medical terminology
- Effective communication
- Time management
- Ability to work well with a team
- Good problem-solving
- Strong work ethic
- Displays professionalism
- Attention to detail
- Critical thinking
- Insurance verification
- Denial management
Certification
- Certified Billing and Coding Specialist
- Registered Medical Assistant
Timeline
Billing Manager
Digby Eye Associates
04.2021 - Current
Accounts Receivable Clerk
Digby Eye Associates
12.2018 - 04.2021
Surgery Scheduling
Carolina Eye Associates
04.2017 - 10.2018
Patient Service Representative
Carolina Eye Associates
09.2015 - 04.2017
Billing Clerk
Guilford Medical Associates
04.2015 - 09.2015
Billing Office
Eye Associates P.C.
01.2013 - 03.2015
Physician Check-out Window
Eye Associates P.C.
02.2010 - 01.2013
Front Desk Receptionist
Eye Associates P.C.
04.2009 - 02.2010
A.A.S. - Health Science, Medical Assisting
ECPI University