Kimberly Patterson
Clinton
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Circle K Gas Station
Warsaw
09.2023 - 04.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of the sales area.
- Stocked shelves and arranged products for optimal visibility.
- Educated customers on promotions and services offered by the station.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Associate of Applied Science - Computer Information Technology
Sampson Community College
Clinton, NC 01.2004 - 05.2009
Skills
- Transaction processing
- Customer education
- Point-of-sale systems
- Product knowledge
- Sales strategies
- Team collaboration
- Effective communication
- Payment processing
- Courteous demeanor
- Inbound and outbound calling
- Refunds processing
Timeline
Customer Service Representative
Circle K Gas Station
09.2023 - 04.2025
Associate of Applied Science - Computer Information Technology
Sampson Community College
01.2004 - 05.2009