Kimberly Neal
Louisburg,North Carolina
Summary
Dynamic and detail-oriented professional with a strong background in case management and billing at UNC Nash Health Care Systems. Skilled in crisis intervention and data entry, I excel in fostering collaboration and enhancing client support. Proven ability to resolve complex issues while maintaining confidentiality and ensuring compliance with regulations.
Overview
12
12
years of professional experience
Work History
Assistant Case Manager
UNC Nash Health Care Systems
04.2022 - Current
- Promoted a positive environment for clients through compassionate assistance and empathetic listening.
- Contributed to staff training initiatives for continued professional development within the team.
- Developed strong relationships with community partners to enhance collaboration on behalf of clients.
- Provided crisis intervention support when required, ensuring prompt response times during critical situations.
- Collaborated with multidisciplinary teams for comprehensive client support and care coordination.
- Assisted in the development of individualized service plans to address clients'' specific needs.
- Supported ongoing quality improvement initiatives within the department through participation in internal audits and evaluations.
- Submit DME orders to appropriate companies based on location and insurance.
- Establish non-emergent EMS transport for non ambulatory patients at discharge.
- Assemble and deliver DME to patients prior to discharge to meet discharge needs.
- Maintain quality working relationships with vendors.
PPS Billing Specialist
Gentiva Home Health Services
08.2013 - 08.2018
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Drafted internal documents and memoranda.
- Processed monthly reports for department performance and resolved billing issues.
- Ensured all executive calendars were immediately updated with changes by inputting data into KindredLink of a team of 30 personnel.
Pharmacy Technician
Wallgreens
12.2015 - 12.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Education
High School Diploma -
Louisburg Highschool
Louisburg, NC05-2004
Skills
- Case documentation
- Confidentiality adherence
- Data entry proficiency
- Progress monitoring
- EMR Systems
- EXCEL, MS PowerPoint, MS Works, Data Entry, Kindred Link, Epic, Parachute, Unity, Outlook
- Billing
- Filling
- Organization Skills
- Follow-up skills
- Confidentiality
- Teamwork
- Time management
- Attention to detail
Timeline
Assistant Case Manager
UNC Nash Health Care Systems
04.2022 - Current
Pharmacy Technician
Wallgreens
12.2015 - 12.2016
PPS Billing Specialist
Gentiva Home Health Services
08.2013 - 08.2018
High School Diploma -
Louisburg Highschool
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