Kimberly Marquez
Burlington
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible and productive professional when working with little to no supervision. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Office Assistant
Food Lion
11.2023 - Current
- Edited and proofread documents for accuracy and completeness.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Patient Access Specialist
Duke Health
04.2023 - 12.2025
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
Style Consultant
Target
10.2021 - 07.2023
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Built lasting relationships through personal interaction and savings incentives to preserve clientele.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
Patient Service Associate
Duke University
07.2022 - 04.2023
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved customer complaints using established follow-up procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Office Associate
Food Lion
04.2020 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept business, customer, and financial records current and accurate to stay on top of changing information and avoid lost data.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Trained and supervised employees on office policies and procedures.
Education
No Degree - Cosmetology
Aveda Institute
Chapel Hill, NC08-2021
High School Diploma -
Clover Garden School
Burlington, NC05-2020
Skills
- Mail handling
- Proofreading
- Bookkeeping
- Call handling
- Relationship building
- Office management
- Verbal and written communication
- Strong interpersonal skills
- Document proofreading
- Excel spreadsheets
- Verbal communication
- Positive attitude
Languages
Spanish
Native or Bilingual
Timeline
Office Assistant
Food Lion
11.2023 - Current
Patient Access Specialist
Duke Health
04.2023 - 12.2025
Patient Service Associate
Duke University
07.2022 - 04.2023
Style Consultant
Target
10.2021 - 07.2023
Office Associate
Food Lion
04.2020 - 10.2021
No Degree - Cosmetology
Aveda Institute
High School Diploma -
Clover Garden School