Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Killingsworth

Fayetteville

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

20
20
years of professional experience

Work History

Office Manager

Fayetteville Auto Brokers
Fayetteville
04.2022 - Current
  • Managed daily office operations and ensured efficient workflow across all departments.
  • Coordinated schedules and meetings for management and staff to optimize productivity.
  • Oversaw inventory management and procurement of office supplies for the team.
  • Maintained accurate records of financial transactions and assisted with budgeting processes.
  • Facilitated communication between departments to enhance collaboration on projects.
  • Developed office policies and procedures to improve operational efficiency and compliance.
  • Trained new employees on office protocols and best practices for effective integration.
  • Implemented filing systems to organize documents and enhance information retrieval efficiency.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Supervised staff members, organized schedules and delegated tasks.
  • Reviewed files and records to obtain information and respond to requests.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed office budget to handle inventory, postage and vendor services.
  • Coded and entered daily invoices with in-house accounting software.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Provided administrative support to management team including preparing reports and presentations.
  • Ensured compliance with applicable laws regarding employment practices.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Maintained confidential records relating to personnel matters.
  • Negotiated contracts with vendors, securing favorable terms and cost savings.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Computed balances, totals or commissions to support accounting team.

Bookkeeper

Harris Management
Fayetteville
08.2021 - 04.2022
  • Managed accounts payable and receivable for multiple clients efficiently.
  • Recorded financial transactions using QuickBooks and Sage software systems.
  • Reconciled bank statements to ensure accurate financial reporting monthly.

Certified Nursing Assistant

Bethesda Health Care
Fayetteville
11.2016 - 07.2021
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Lead Teacher

Kidsville Learning Center
Angier
08.2012 - 08.2013
  • Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
  • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Worked with staff to raise funds new classroom technology and trained teachers on use.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.

Substitute Teacher

Harnett County Schools
Angier
08.2010 - 06.2012
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
  • Supervised lunchroom and recess activities.
  • Assigned, explained and graded homework.
  • Worked with principal's office on disciplinary and safety issues.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Administered and graded tests and quizzes and reported performance to primary teacher.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Organized lesson plans using teaching software for long-term interim assignments.
  • Provided instruction for students in core subject areas.
  • Took notes and prepared reports on school day activities to provide to primary teacher.
  • Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.

Realtor Sales Associate

Call Center
Raleigh
08.2006 - 03.2007
  • Advised and informed prospective clients on current market activities and conditions.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
  • Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
  • Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Appraised Type properties for sale, employing knowledge of Type real estate, local markets and overall availabilities.
  • Assisted clients with thorough knowledge of short sales processes, mortgage loan processing and foreclosures.
  • Kept detailed list of local properties in Propertyware, continuously updating data to stay knowledgeable on markets and possible sales.
  • Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in Location metro area.
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Maintained detailed property lists in Software to accurately promote properties and meet client needs.
  • Maintained computer systems and provided technical assistance for computer operations for entire office.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
  • Established positive flow of communication with agents, clients, attorneys and all personnel involved in closing transactions.
  • Coordinated appointments to show tenants and buyers prospective homes.

Lead Sales Associate

Belk Department Store
Fuquay-Varina
08.2005 - 04.2006
  • Led sales team to exceed quarterly sales goals.
  • Monitored sales team performance and provided constructive feedback.
  • Reported sales data to upper management for review.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Kept detailed track of sales and customer information in company system.
  • Trained, coached and mentored new sales associates for maximum performance.
  • Streamlined team sales processes increase productivity and decrease closing time.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Sold over $Amount in Product or service during Timeframe.
  • Demonstrated consistent track record of overachieving sales quotas.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to team objectives in fast-paced environment.
  • Exceptional computer skills
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Worked independently with minimal supervision.
  • Prioritized tasks and projects to meet tight deadlines.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Performed effectively in self-directed work environment, including managing day-to-day operations and decisions.
  • Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by Number%.
  • Exceeded team sales goals by Number%.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Liaised between clients and support team to quickly resolve issues.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Presented information to customers, peers and all levels of management.
  • Prepared and deliver customer sales quotes.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Built relationships with customers and community to promote long term business growth.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Education

General Studies

Fuquay-Varina High School
Fuquay-varina, NC

Continue Education - Early Childhood Credential One & Two

Central Carolina Community College
Sanford, NC

Continued Education - Certified Nursing Assistant

Central Carolina Community College
Sanford, NC

Skills

  • Recording Vital Signs
  • Supporting Personal Needs
  • Companionship and Emotional Support
  • Patient Care
  • Dementia and Alzheimer's knowledge
  • Efficient and reliable team player
  • Compassionate
  • Observing Responses
  • Sales
  • Exceptional Customer Service
  • Cash Handling
  • Excellent people skills
  • Problem-solving skills
  • Professional Telephone Voice
  • Customer support
  • Verbal and written communication
  • Microsoft Office
  • Customer Relationship Management
  • Inbound phone calls
  • Client Communication
  • Documentation and reporting
  • Office management
  • Inventory management
  • Budgeting
  • Record keeping
  • Customer relationship management
  • Financial reporting
  • Contract negotiation
  • Administrative support
  • Problem solving
  • Effective communication
  • Time management
  • Bookkeeping
  • Staff training
  • Business administration
  • Office management software
  • Documentation and control
  • Administrative oversight
  • Mail handling
  • Policy and procedure modification
  • Credit and collections
  • Data entry
  • Financial accounting
  • Billing
  • Contract negotiations
  • Customer service
  • Organizational skills
  • Document management
  • Payroll processing
  • Clear oral/written communication

Timeline

Office Manager

Fayetteville Auto Brokers
04.2022 - Current

Bookkeeper

Harris Management
08.2021 - 04.2022

Certified Nursing Assistant

Bethesda Health Care
11.2016 - 07.2021

Lead Teacher

Kidsville Learning Center
08.2012 - 08.2013

Substitute Teacher

Harnett County Schools
08.2010 - 06.2012

Realtor Sales Associate

Call Center
08.2006 - 03.2007

Lead Sales Associate

Belk Department Store
08.2005 - 04.2006

General Studies

Fuquay-Varina High School

Continue Education - Early Childhood Credential One & Two

Central Carolina Community College

Continued Education - Certified Nursing Assistant

Central Carolina Community College

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Kimberly Killingsworth