Kimberly Kerr

• Coordinated communication between clients and insurance providers to effectively resolve inquiries and enhance client satisfaction.
• Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.
• Validated insurance and advised patients of benefits and coverage.
• Reviewed prior day's activities and created claims to correct inaccuracies in coding, ensuring accurate billing.
• Maintained accurate records of client interactions and claim statuses.
• Addressed customer inquiries regarding billing issues or policy updates in a timely manner, improving overall customer experience.

• Managed customer accounts and processed service transactions, ensuring smooth and timely service delivery.
• Coordinated scheduling of service appointments, optimizing workflow and customer satisfaction.
• Provided detailed estimates of repair costs, labor times, and parts prices to enhance customer understanding and decision-making.
• Promptly responded to customer inquiries via phone, email or in person.
• Assisted customers with inquiries and service recommendations.
• Maintained accurate records of services performed and parts used.
• Collaborated with team members to improve service workflow and efficiency.
• Negotiated payment arrangements with delinquent customers.
• Processed customer payments in a timely manner.

Designed and delivered training programs in designated region, enhancing overall program effectiveness.

• Collaborated with district managers to identify training needs and developed tailored plans for teams and individuals.
• Facilitated patient satisfaction and operational efficiency by providing support across multiple roles.
• Worked collaboratively with other offices on patient transfers, guaranteeing smooth transitions.
• Followed HIPAA guidelines while keeping current on OSHA regulations and compliance updates.
• Maintained an orderly workspace to uphold professionalism in the office environment.
• Operated multi-line telephone system, ensuring prompt service delivery to patients through effective call handling.

• Acted as initial contact for patients, always delivering a friendly welcome.
• Managed calls using a multi-line telephone, ensuring professionalism in communication.
• Managed daily communication between patients and medical staff.
• Ensured prompt service delivery, addressing patient needs with courtesy.
  Kept work area clean and organized to support efficient operations.
• Coordinated scheduling of new and existing patient appointments effectively.
• Facilitated communication with other offices for patient referrals and transfers.
  Monitored compliance with OSHA and HIPAA regulations consistently.
• Facilitated communication with other offices for patient referrals and transfers.Monitored compliance with OSHA and HIPAA regulations consistently.
• Delivered daily reports to office manager summarizing key responsibilities and outcomes.
• Maintained organized patient records using electronic health systems.