Kimberly Johnson
Jefferson
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
34
34
years of professional experience
2
2
years of post-secondary education
Work History
Certified Pharmacy Technician
Walmart
West Jefferson
01.2026 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels through regular stock checks and ordering supplies.
- Processed prescription orders using pharmacy management software efficiently.
- Provided exceptional customer service while addressing patient inquiries with care.
- Ensured compliance with safety and regulatory standards during medication handling.
- Organized and cleaned pharmacy work areas to maintain a safe environment.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Performed administrative duties such as filing, data entry, answering phones.
- Established and updated patient profiles, medications and insurance details.
Lead Certified Pharmacy Technician
Walmart
West Jefferson
06.2019 - 01.2026
- Supervised pharmacy operations and ensured compliance with regulations and standards.
- Trained and mentored pharmacy technicians in daily procedures and customer service.
- Managed inventory levels and maintained accurate stock records for medications.
- Ordered drugs from wholesalers or manufacturers when needed for patient care.
- Communicated with physicians regarding prescription refills and other inquiries.
- Maintained patient profiles, including allergies, current medications.
- Ensured compliance with state and federal regulations governing pharmaceutical services.
- Maintained accurate records of prescription orders and inventory.
- Conducted physical inventories of controlled substances according to established schedules.
- Received incoming shipments of drugs from wholesalers or manufacturers.
- Provided direct supervision and training to pharmacy technicians.
- Monitored expiration dates on all pharmaceuticals stored in the facility.
- Processed insurance claims for prescriptions filled at the pharmacy.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
Certified Pharmacy Technician
Walmart
West Jefferson
12.2012 - 06.2019
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels through regular stock checks and ordering supplies.
- Processed prescription orders using pharmacy management software efficiently.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Performed administrative duties such as filing, data entry, answering phones.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Entered patient profile information into computer systems accurately and completely.
Customer Service Manager
Walmart
West Jefferson
05.2010 - 12.2012
- Managed customer service team to enhance client satisfaction and service quality.
- Developed training programs to improve staff performance and product knowledge.
- Implemented new customer feedback systems to gather insights for service improvement.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Evaluated and authenticated returns, exchanges and voids.
- Trained new cashiers on register operations and customer service standards.
- Handled returns and exchanges according to store policies.
- Maintained accurate cash drawer and balanced daily cash register.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Receiving Associate
B &B Swimwear
Jefferson
01.1997 - 10.2007
- Received and inspected incoming shipments for quality and accuracy.
- Organized merchandise in designated storage areas for efficient access.
- Maintained accurate inventory records using company-specific software.
- Verified accuracy of shipping documents such as bills of lading, packing lists and invoices.
- Reviewed work orders to check correctness of deliveries.
- Managed communication between vendors, transportation companies and internal departments concerning delivery status updates.
- Prepared work orders, bills of lading or shipping orders to route materials.
Set sleeve operator
Sara Lee Knit Products
Jefferson
05.1992 - 05.1996
- Operated machinery to process knit products efficiently.
- Operated industrial sewing machines for fabric production and assembly.
- Threaded sewing machines and changed needles while maintaining optimal safety procedures to prevent accidents and delays.
- Adhered strictly to all company policies and procedures related to garment construction standards.
Education
Associate of Applied Science - Accounting
Wilkes Community College
West Jefferson, NC 01.2007 - 05.2009
Skills
- Medication dispensing
- Prescription processing
- Pharmacy inventory management
- HIPAA compliance
Timeline
Certified Pharmacy Technician
Walmart
01.2026 - Current
Lead Certified Pharmacy Technician
Walmart
06.2019 - 01.2026
Certified Pharmacy Technician
Walmart
12.2012 - 06.2019
Customer Service Manager
Walmart
05.2010 - 12.2012
Associate of Applied Science - Accounting
Wilkes Community College
01.2007 - 05.2009
Receiving Associate
B &B Swimwear
01.1997 - 10.2007
Set sleeve operator
Sara Lee Knit Products
05.1992 - 05.1996