Kimberly Johnson
Clemmons
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am an organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
15
15
years of professional experience
Work History
Elderly Caregiver
Self Employed Services
Clemmons
12.2013 - Current
- Provided compassionate assistance with daily living activities to elderly clients.
- Administered medications and monitored health conditions for clients.
- Developed personalized care plans based on individual client needs.
- Assisted clients with mobility and transportation to appointments.
- Facilitated social engagement through companionship and recreational activities.
- Maintained a clean and safe living environment for clients.
- Communicated effectively with families about client care and wellbeing.
- Coordinated with healthcare professionals to ensure comprehensive care for clients.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Developed strong relationships with clients based on trust and respect.
- Provided companionship and emotional support to elderly clients.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Responded quickly in emergency situations in a calm manner.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Respected the privacy, dignity and confidentiality of each client served.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Consulted with client care team to continually update care plans.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Organized oral medications for clients following dosage and schedule requirements.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Participated in continuing education courses to stay current on best practices for elder care.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Monitored vital signs and reported changes to medical team.
- Transported clients to doctor appointments or other necessary outings.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
Secretary
K&w Cafeterias
Winston-Salem
07.2017 - 03.2018
- Managed scheduling for staff, ensuring adequate coverage during peak hours.
- Coordinated communication between kitchen and front-of-house teams for seamless service.
- Processed customer orders and payments efficiently using point-of-sale systems.
- Organized inventory supplies to maintain stock levels and reduce waste.
- Maintained cleanliness and organization of the front desk area for a welcoming atmosphere.
- Assisted with training new staff on operational procedures and customer service standards.
- Handled customer inquiries and complaints professionally to enhance satisfaction.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Provided administrative support to the Office Manager and other staff members.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Assisted with accounts receivable and accounts payable functions.
Tax Preparer
Liberty Tax Service
Winston-Salem
12.2012 - 04.2014
- Prepared individual and business tax returns using tax software systems.
- Reviewed client documents for accuracy and completeness before submission.
- Provided guidance on tax deductions and credits to clients.
- Communicated with clients to gather necessary financial information for filings.
- Assisted in resolving client inquiries regarding tax notices and refunds.
- Maintained up-to-date knowledge of federal, state, and local tax regulations.
- Collaborated with team members to streamline tax preparation processes.
- Maintained accurate records of all client transactions and filings.
- Educated clients on changes in tax laws that may affect their filings.
- Filed electronically through approved software programs.
- Assisted customers with any questions they had about their taxes or filing status.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
Office Manager
Agency One Investigations
Winston-Salem
12.2010 - 03.2012
- Managed office operations and maintained organized filing systems.
- Coordinated communication between clients and investigative teams.
- Scheduled appointments and maintained calendars for staff members.
- Monitored office supplies and ensured timely procurement of resources.
- Implemented office policies to enhance workflow efficiency and compliance.
- Assisted in preparing reports on case progress for management review.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Communication skills
- Patient care
- Data analysis
- Team collaboration
- Personal engagement
- Care plan development
- Time management
- Customer service
- Administrative support
- Compassionate care
- Transfer assistance
- Friendly and outgoing
- Stroke recovery assistance
- Fall prevention
- Problem-solving
- Patient advocacy
- Incontinence care
- Adaptability and flexibility
- Active listening
- Data confidentiality
- Bathing assistance
- Client relations
- Data entry
- Office administration
- Conflict resolution
- Communicating with clients
- Script adherence
- Resolving issues
- Technical support
- Customer service optimization
- Building rapport
- Call handling
- Problem-solving skills
- Professional phone voice
Timeline
Secretary
K&w Cafeterias
07.2017 - 03.2018
Elderly Caregiver
Self Employed Services
12.2013 - Current
Tax Preparer
Liberty Tax Service
12.2012 - 04.2014
Office Manager
Agency One Investigations
12.2010 - 03.2012
Bachelor of Science - Psychology
Southern New Hampshire University