Kimberly Guzman
Asheville
Summary
Resourceful automotive parts specialist known for high productivity and efficient task completion. Skilled in inventory management and ethical customer relations. Excel in communication, problem solving and teamwork to deliver outstanding results in a fast-paced environment.
Overview
16
16
years of professional experience
1992
1992
years of post-secondary education
Work History
Retail Parts Pro
Advance Auto Parts
Asheville
09.2015 - Current
- Assist diy and commercial customers in identifying and sourcing automotive parts both in person and by phone.
- Process customer transactions efficiently using point-of-sale systems.
- Assure sales floor is clean and well stocked.
- Manage inventory controls to ensure product availability and accuracy.
- Perform store opening/closing procedures, verify daily reports and complete bank deposits as needed.
- Engage in hands on training with new employees
- Build and maintain strong relationships with customers, as well as coworkers.
- Served as store General Manager 2018-2023.
Parts Counter Person
Paramount Kia Of Asheville
Asheville
12.2013 - 06.2015
- Assisted customers and technicians in locating and selecting correct automotive parts.
- Managed inventory and organized parts storage efficiently.
- Inspected incoming parts for order accuracy and damage.
- Prepared parts for return shipping.
- Utilized computer systems to process orders and track shipments.
- Maintained cleanliness of parts department.
- Delivered to wholesale customers as needed
- Participated in community engagements hosted by dealership.
Customer Service Advisor
Valvoline Instant Oil Change
Asheville
02.2010 - 06.2012
- Advised customers of automotive maintenance intervals and provided service recommendations.
- Handled customer inquiries and resolved concerns efficiently.
- Processed customer transactions using point-of-sale systems.
- Performed vehicle inspections and ensured service compliance.
- Acted as top and bottom side service technician as needed.
- Assisted with inventory stocking and controls.
- Maintained a clean and organized work area.
Education
General Education Diploma
Asheville , NCSkills
- Automotive parts sourcing
- Service Excellence
- Customer/Vendor relations
- Point-of-sale operation
- Team development
- Inventory management
- Problem resolution
- Quality control
- Ethical compliance
Timeline
Retail Parts Pro
Advance Auto Parts
09.2015 - Current
Parts Counter Person
Paramount Kia Of Asheville
12.2013 - 06.2015
Customer Service Advisor
Valvoline Instant Oil Change
02.2010 - 06.2012
General Education Diploma