KIMBERLY GRIFFIN
MILL SPRING
Summary
Dynamic and results-oriented professional with extensive experience at Polk County DHHS, adept in problem-solving and critical thinking. Excelled in roles requiring exceptional organizational skills and a friendly, positive attitude, significantly enhancing team collaboration and customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
IMC II
Polk County DHHS
03.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Sales and Service Representative
HomeTrust Bank
02.2017 - 03.2020
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Lead Vault Teller
First Citizens Bank
03.2013 - 02.2017
- Enhanced vault security by implementing advanced surveillance systems and conducting regular audits.
- Updated knowledge on federal regulations pertaining to cash handling practices regularly, ensuring full compliance within the branch at all times.
- Maintained open communication with branch management regarding any operational concerns or areas needing improvement within the lead vault teller function.
- Ensured a high level of customer service by promptly addressing inquiries and resolving issues related to vault transactions.
- Implemented detailed inventory control protocols, accurately tracking all incoming and outgoing currency shipments from the vault.
- Maintained accurate records of all vault transactions, ensuring proper documentation and compliance with regulations.
- Streamlined cash handling processes for increased efficiency and reduced discrepancies in transactions.
- Supervised daily cash balancing activities, identifying discrepancies and addressing issues promptly.
- Improved operational efficiency through periodic review and optimization of existing policies and procedures related to vault functions.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Maintained strict confidentiality of bank records and client information.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Properly processed deposits, withdrawals and payments for average of 50-100 customers daily.
- Properly processed deposits, withdrawals and payments for average of 50-95 customers daily.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Properly processed deposits, withdrawals and payments for average of 50-95 customers daily.
- Supported, trained and encouraged 8 employees to actively cross-sell financial institution service and product offerings.
- Maintained, organized and stocked teller window areas.
- Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
- Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
- Trained new hires on customer service policies and procedures.
- Processed applications for new accounts.
- Established rapport with new clients to increase satisfaction and loyalty.
Post Master Relief
United States Postal Service, USPS
03.2005 - 02.2007
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Mortgage Loan Underwriter
First Citizens Bank
05.1999 - 02.2005
- Reduced processing times for mortgage applications, ensuring prompt customer service and satisfaction.
- Managed a diverse portfolio of mortgage applications, consistently meeting or exceeding established performance metrics.
- Collaborated with loan officers to resolve discrepancies in application materials, streamlining the approval process.
- Effectively managed workload to ensure timely completion of all assigned tasks while maintaining a focus on quality.
- Streamlined communication channels between departments, fostering collaboration throughout the mortgage origination process.
- Increased customer satisfaction levels by providing clear explanations of underwriting decisions and addressing concerns promptly.
- Enhanced underwriting efficiency with thorough risk assessments and timely decisionmaking.
- Assisted in the implementation of new underwriting tools and technologies, optimizing workflow within the department.
- Conducted comprehensive credit analyses to determine borrower eligibility and minimize default risks.
- Identified opportunities for process improvements, implementing changes that increased overall department efficiency.
- Maintained compliance with regulatory standards and guidelines, mitigating potential risks to the organization.
- Improved loan approval rates by meticulously reviewing and analyzing applicant financial documents.
- Contributed to team success through active participation in training sessions and professional development opportunities.
- Participated in quality assurance initiatives, monitoring adherence to company policies and best practices.
- Continuously updated knowledge of industry trends and changing regulations to inform sound decisionmaking.
- Approved or denied loans based on established criteria and underwriting guidelines.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
- Reviewed appraisals and title documents to verify accuracy and completeness.
- Collaborated with loan officers and processors to obtain additional information and resolve discrepancies.
- Negotiated and communicated with loan officers, processors and loan applicants to reach satisfactory loan terms.
- Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.
- Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Compiled closing packages for drafting and presentation accuracy.
Education
Associate of Applied Science -
Blue Ridge Community College
Flat Rock, NC05-1999
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
IMC II
Polk County DHHS
03.2020 - Current
Sales and Service Representative
HomeTrust Bank
02.2017 - 03.2020
Lead Vault Teller
First Citizens Bank
03.2013 - 02.2017
Post Master Relief
United States Postal Service, USPS
03.2005 - 02.2007
Mortgage Loan Underwriter
First Citizens Bank
05.1999 - 02.2005
Associate of Applied Science -
Blue Ridge Community College
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