Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kimberly Eubanks

Greenville

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Medicaid Customer Service Representative

BCforward Staffing
Remote
11.2023 - 05.2024
  • Assisted callers with Medicaid applications and renewals in a fully remote environment, ensuring accuracy and compliance.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Updated recipient information and processed card replacements using CRM software.
  • This was a contract position.

Claims Examiner

Qualfon
Remote
11.2022 - 05.2023
  • Examined insurance claims and addressed billing inquiries, ensuring accuracy and compliance with company and industry standards.
  • Processed an average of 50+ claims per day, ensuring 100% compliance with HIPAA and company regulations.
  • Contract position

Inbound Sales Representative

Victra Verizon
Greenville
08.2021 - 02.2022
  • Handled 100-200 inbound calls daily, resolving 90%+ of customer inquiries on the first contact.
  • Evaluated customer accounts for upgrade eligibility and facilitated seamless transitions to enhanced services.
  • Utilized strong negotiation skills to effectively persuade customers to visit store locations, driving increased foot traffic and engagement.

Education

High School Diploma -

Bertie High School
Windsor, NC
06-2007

Skills

  • CRM software
  • Data entry accuracy
  • Customer relationship management
  • Claims processing
  • Positive Language Use
  • Calm under pressure
  • Problem-solving abilities
  • Strong teamwork
  • 60 wpm typing speed
  • Multi-line phone systems
  • Professional telephone demeanor
  • Salesforce CRM
  • Positive and professional
  • Multitasking

Certification

  • Platinum-Level ACT WorkKeys Career Readiness Certificate (2019)
  • Link to Certificate: https://myworkkeys.act.org/mwk/emCertDetails.do?event=go&realm=17740116&certId=6VMJ7FK5YM97

Timeline

Medicaid Customer Service Representative

BCforward Staffing
11.2023 - 05.2024

Claims Examiner

Qualfon
11.2022 - 05.2023

Inbound Sales Representative

Victra Verizon
08.2021 - 02.2022

High School Diploma -

Bertie High School

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Kimberly Eubanks