Kimberly Dozier
Rocky Mount,NC
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Administrative Associate II
DMV
03.2023 - Current
- Research national license eligibility for customers
- Process daily mail by proofreading documents and making corrections
- Sorted and distributed office mail and recorded incoming shipments for records.
- Shred unusable license/ID’s and mail correspondence
- File mail after reviewing and correcting documents
- Respond to customer questions via email
Supervisor
Alorica
06.2011 - 10.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
CNA
Albemarle
04.2007 - 05.2011
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
Madison Falls High School
Scottsdale, AZ03.2011
Skills
- Verbal and Written Communication
- Time Management
- Proofreading and Editing
Timeline
Administrative Associate II
DMV
03.2023 - Current
Supervisor
Alorica
06.2011 - 10.2022
CNA
Albemarle
04.2007 - 05.2011
High School Diploma -
Madison Falls High School
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