Kimberly Dorantes
Winston Salem
Summary
Helping anyone I can, I soon wish to work somewhere helping others expanding my knowledge as I pursue a career in psychology.
Experienced with handling diverse administrative duties and front-office management. Utilizes strong organizational abilities to maintain orderly and efficient office environments. Knowledge of effective communication techniques ensures positive interactions with clients and staff.
Overview
12
12
years of professional experience
Work History
Receptionist Administrator/Behavior Technician
Modern Hope Autism Center
10.2024 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between clients and therapy staff, enhancing service delivery and client satisfaction.
- Maintained accurate patient records using electronic health record systems, ensuring compliance with privacy regulations.
- Organized and executed administrative tasks, including filing, data entry, and office supply management to streamline operations.
Customer Service Advocate
Pepsi-Co Inc.
04.2021 - 10.2024
- In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise.
Habilitation Technician
Foster’s Care Facility, LLC
09.2014 - 01.2018
- Assigned to work with company clients that have been diagnosed with a mental disability to provide Community Living & Support and Respite service hours approved by Cardinal Innovations and/or Sandhills Center.
Sandwich Artist
Subway
01.2014 - 05.2014
- Prepared all food products for consumption and ensured customer satisfaction.
Education
Bachelor's Degree -
Winston Salem State University
05.2024
Associate of Arts - Pre-Psychology
Forsyth Technical Community College
08.2018
High School Diploma - undefined
West Forsyth High School
06.2013
Skills
- Bilingual
- Organized
- Fast Learner
- Hospitality
- Responsible
- Critical Thinker
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Missionary Experience
Walking with Jesus Project, Honduras, Dominican Republic, 2014-08, 2015-07, Distributed shoes and clothing to the less fortunate.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist Administrator/Behavior Technician
Modern Hope Autism Center
10.2024 - Current
Customer Service Advocate
Pepsi-Co Inc.
04.2021 - 10.2024
Habilitation Technician
Foster’s Care Facility, LLC
09.2014 - 01.2018
Sandwich Artist
Subway
01.2014 - 05.2014
Associate of Arts - Pre-Psychology
Forsyth Technical Community College
High School Diploma - undefined
West Forsyth High School
Bachelor's Degree -
Winston Salem State University