Kimberly Cooper
Kannapolis
Summary
Detail-oriented office administrator skilled in time management and customer engagement. Proven track record in coordinating operations and enhancing team productivity to achieve organizational goals.
Overview
22
22
years of professional experience
Work History
Office Administrator
A3 Customs Incorporated
Harrisburg, NC
11.2024 - Current
- Managed office supplies inventory, ensuring timely restocking and optimal organization.
- Coordinated scheduling for meetings and appointments, enhancing team productivity.
- Assisted in preparing reports and documents, maintaining accuracy and consistency.
- Performed data entry tasks using office management software, improving information retrieval efficiency.
- Supported financial operations by processing invoices and expense reports promptly.
- Maintained filing systems, ensuring easy access to important documents and records.
- Communicated with vendors to resolve issues, fostering positive relationships and efficient service delivery.
- Contributed to process improvements by identifying workflow inefficiencies and suggesting solutions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
Server/ Manager
Porkys BBQ
China Grove, NC
10.2022 - 10.2024
- Supervised daily operations to ensure smooth service flow and high customer satisfaction.
- Trained and mentored new servers on best practices and menu knowledge.
- Developed schedules to optimize staff coverage during peak hours.
- Improved workflow processes to enhance team efficiency and reduce wait times.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Collaborated with kitchen staff to streamline communication and service delivery.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
Vice President
TJ's Taxi Incorporated
Kannapolis, NC
08.2004 - 10.2023
- Led strategic planning initiatives to enhance operational efficiency and service delivery.
- Oversaw budget management, ensuring resource allocation aligned with company objectives.
- Developed partnerships with local businesses to expand service offerings and customer base.
- Implemented technology solutions to streamline dispatch operations and improve response times.
- Enhanced customer satisfaction through targeted service improvements and feedback mechanisms.
- Directed employee training programs focused on safety protocols and customer service excellence.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated hiring, firing, and promotions requests.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
Education
High School Diploma -
South Rowan High Svhool
China Grove05-2004
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- File organization
- Customer engagement
- Verbal communication
- Document management
- Bookkeeping
- Telephone reception
- Leadership and supervision
- Customer relationship management (CRM)
- Scheduling appointments
- Scheduling
- Payroll
- Report preparation
- Inbound phone call handling
- Supply inventory
- Business administration
- Managing office supply inventory
- Processing expenses
Timeline
Office Administrator
A3 Customs Incorporated
11.2024 - Current
Server/ Manager
Porkys BBQ
10.2022 - 10.2024
Vice President
TJ's Taxi Incorporated
08.2004 - 10.2023
High School Diploma -
South Rowan High Svhool