Kimberly Castillo Ibarra
Cary
Summary
Efficient shopper known for high productivity and completing tasks with speed and accuracy. Specialize in effective time management, strong organizational skills, and exceptional customer service. Excel in communication, problem-solving, and adaptability to meet diverse customer needs and preferences.
Overview
8
8
years of professional experience
Work History
In-Store Shopper
Whole Foods Market
Cary, NC
01.2026 - Current
- Guided customers in locating desired products, improving overall shopping satisfaction.
- Provided exceptional customer service and addressed inquiries effectively.
- Partnered with team members to streamline processes and enhance customer shopping experience.
- Adhered to safety and sanitation standards while handling food products.
- Bagged groceries to maintain product integrity, ensuring proper separation of fragile items and optimal storage of perishable foods.
Cash Management Service Teller
Loomis Armored US
01.2025 - 09.2025
- Managed cash logistics and distribution, ensuring accurate handling of high-value assets.
- Trained new tellers on cash management procedures and operational protocols to ensure consistent service quality.
- Conducted regular audits of cash drawers to maintain accuracy and compliance standards.
- Implemented process improvements that streamlined cash reconciliation, reducing discrepancies and enhancing accuracy.
- Prepared outgoing shipments for delivery to various financial institutions, ensuring accurate processing and timely delivery.
- Received incoming cash shipments from various financial institutions and ensured accurate count.
Frontline Customer Service Leader
Food Lion
12.2022 - 01.2025
- Led customer service team to enhance client satisfaction through effective communication and problem-solving strategies.
- Resolved escalated customer issues, strengthening relationships and increasing customer loyalty.
- Implemented training programs for staff, enhancing service quality and operational efficiency.
- Developed and monitored performance metrics to ensure consistent delivery of exceptional customer experiences.
- Executed cash handling tasks, ensuring accurate transactions and efficient register operations.
Fulfillment Associate
Amazon
08.2022 - 12.2022
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
- Printed labels, packaged boxes, and loaded outbound containers to facilitate timely shipments.
- Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
- Fostered positive workplace culture by maintaining professional demeanor and supporting colleagues.
- Ensured safe work environment by adhering to safety protocols and addressing potential hazards.
General Merchandiser
Target
02.2022 - 08.2022
- Managed inventory levels, ensuring product availability and reducing stockouts.
- Maintained clean, organized, and well-stocked sales floor, enhancing customer experience and supporting consistent sales.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Assisted unload team during peak hours, ensuring timely placement of freight on sales floor.
Package Handler
FedEx Ground
10.2020 - 02.2022
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Operated material handling equipment to load and unload packages, ensuring timely processing of shipments.
- Collaborated with team members to streamline workflow, enhancing package handling procedures.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Conducted inventory checks to maintain accurate stock levels, reducing discrepancies.
Cashier
Bojangles' Famous Chicken 'n Biscuits
06.2018 - 10.2020
- Operated cash register systems, inputting orders and processing payments to ensure fast service turnaround.
- Collaborated with team members to streamline service during peak hours, enhancing customer experience by minimizing wait times.
- Sanitized kitchen equipment daily to uphold health standards and ensure safe environment for food preparation.
Education
High School Diploma -
City of Medicine Academy
Durham, NC05-2020
Associate of Arts - Criminal Justice
Wake Technical Community College
Raleigh, NCSkills
- Customer service excellence
- Cash handling expertise
- Active listening
- Conflict resolution
- Patience and empathy
- Professionalism and ethics
- Strong work ethic
Languages
Spanish
Timeline
In-Store Shopper
Whole Foods Market
01.2026 - Current
Cash Management Service Teller
Loomis Armored US
01.2025 - 09.2025
Frontline Customer Service Leader
Food Lion
12.2022 - 01.2025
Fulfillment Associate
Amazon
08.2022 - 12.2022
General Merchandiser
Target
02.2022 - 08.2022
Package Handler
FedEx Ground
10.2020 - 02.2022
Cashier
Bojangles' Famous Chicken 'n Biscuits
06.2018 - 10.2020
High School Diploma -
City of Medicine Academy
Associate of Arts - Criminal Justice
Wake Technical Community College