Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kimberly Castillo Ibarra

Cary

Summary

Professional, prepared financial services specialist with strong expertise in cash handling and transaction processing. Adept at ensuring accuracy and efficiency in financial operations, while maintaining focus on security and compliance. Known for excellent team collaboration, flexibility, and delivering reliable results in dynamic environments. Skilled in customer service, problem-solving, and maintaining high standards of accountability.

Overview

7
7
years of professional experience

Work History

Cash Management Service Teller

Loomis Armored US
01.2025 - Current
  • Managed cash logistics and distribution, ensuring accurate handling of high-value assets.
  • Trained new tellers on cash management procedures and operational protocols.
  • Conducted regular audits of cash drawers to maintain accuracy and compliance standards.
  • Implemented process improvements that enhanced cash reconciliation efficiency.
  • Prepared outgoing shipments for delivery to various financial institutions and ensured timely processing and accuracy.
  • Received incoming cash shipments from various financial institutions and ensured accurate count.

Frontline Customer Service Leader

Food Lion
12.2022 - 01.2025
  • Led customer service team to enhance client satisfaction through effective communication and problem-solving strategies.
  • Implemented training programs for staff to improve service quality and operational efficiency.
  • Developed and monitored performance metrics to ensure consistent delivery of exceptional customer experiences.
  • Resolved escalated customer issues, fostering improved relationships and increasing loyalty rates.
  • Handled cash handling responsibilities such as loading and unloading registers.

Fulfillment Associate

Amazon
08.2022 - 12.2022
  • Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
  • Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Printed labels, packaged boxes, and loaded into outbound containers.

General Merchandiser

Target
02.2022 - 08.2022
  • Managed inventory levels to ensure product availability and minimize stockouts.
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Helped the unload team unload freight trucks during peak hours to ensure freight hit the sales floor promptly.

Package Handler

FedEx Ground
10.2020 - 02.2022
  • Operated material handling equipment to efficiently load and unload packages.
  • Conducted regular inventory checks to ensure accurate stock levels and minimize discrepancies.
  • Collaborated with team members to optimize workflow and improve package handling procedures.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.

Cashier

Bojangles' Famous Chicken 'n Biscuits
06.2018 - 10.2020
  • Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
  • Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
  • Operated and sanitized kitchen and food preparation equipment.

Education

Associate of Arts - Criminal Justice

Wake Technical Community College

High School Diploma -

City of Medicine Academy
Durham, NC
05-2020

Skills

  • Patience and empathy
  • Professionalism and ethics
  • Listening and comprehension
  • Cash handling expertise

Languages

Spanish
Native or Bilingual

Timeline

Cash Management Service Teller

Loomis Armored US
01.2025 - Current

Frontline Customer Service Leader

Food Lion
12.2022 - 01.2025

Fulfillment Associate

Amazon
08.2022 - 12.2022

General Merchandiser

Target
02.2022 - 08.2022

Package Handler

FedEx Ground
10.2020 - 02.2022

Cashier

Bojangles' Famous Chicken 'n Biscuits
06.2018 - 10.2020

Associate of Arts - Criminal Justice

Wake Technical Community College

High School Diploma -

City of Medicine Academy

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Kimberly Castillo Ibarra