Kimberly Barber
Wendell
Summary
Dynamic and results-driven professional with extensive experience in customer service at Advance Auto Parts. Proven ability to enhance customer relations and resolve conflicts effectively. Skilled in cash handling and maintaining accuracy, while demonstrating strong teamwork and communication skills. Committed to fostering loyalty and repeat business through exceptional service.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
37
37
years of professional experience
Work History
Assistant Principal
Wake County Public Schools
04.2018 - Current
- Partnered with principal to administer school program in alignment with vision and goals, providing positive, high-expectation academic environment.
- Supported a positive school culture by addressing student behavior concerns promptly and effectively.
- Enhanced teacher effectiveness through regular classroom observations and feedback sessions.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
Cashier
Advance Auto Parts
06.1991 - 12.1994
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
China Department Salesperson
Belk's Department Store
06.1989 - 05.1990
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Researched the different dish patterns to be able to give a understanding of the item to the customers.
Cashier
Burger King
05.1988 - 03.1989
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Associate of Arts - General Studies
Wilkes Community College
Wilkesboro, NC05-1999
Bachelor of Science - Early Childhood Education
Armstrong Atlantic State University
Savannah, GA12-2005
Reading And Literacy
Walden University
Minneapolis, MN05-2007
School Administration
University of North Carolina At Chapel Hill
Chapel Hill, NC05-2015
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
Timeline
Assistant Principal
Wake County Public Schools
04.2018 - Current
Cashier
Advance Auto Parts
06.1991 - 12.1994
China Department Salesperson
Belk's Department Store
06.1989 - 05.1990
Cashier
Burger King
05.1988 - 03.1989
Associate of Arts - General Studies
Wilkes Community College
Bachelor of Science - Early Childhood Education
Armstrong Atlantic State University
Reading And Literacy
Walden University
School Administration
University of North Carolina At Chapel Hill
Wake County Public School System Employee Excellence Award 2019
Customer-focused professional with a background in education and leadership, recognized with the Wake County Public School System Employee Excellence Award (2019) for outstanding service, collaboration, and impact—now bringing that same commitment to excellence to a retail environment focused on customer connection and brand experience.
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