Kimberly Anderson
AT&T Corporation
Charlotte
1
Certification
26
years of professional experience
Dynamic sales professional with extensive experience at AT&T Corporation, excelling in customer service and problem-solving. Proven track record in retaining customers through effective negotiation and relationship-building. Skilled in team leadership, consistently achieving operational goals while enhancing customer satisfaction and loyalty.
Work History
Sales Associate
5 Years 5 Months- Helped customers with billing account updates and service feature questions.
- Kept calm and handled issues professionally during busy, high-pressure situations.
- Guided customers through telecommunications products, services, and pricing choices.
Team Lead
7 Years- Led daily team workflow, ensuring adherence to customer service standards and operational priorities.
- Coached representatives on call handling, issue resolution, and policy compliance.
- Monitored queue activity, balanced assignments, and escalated complex customer concerns.
- Reviewed service cases for accuracy, documentation quality, and timely follow-up.
Retention Specialist
2 Years- Negotiated retention solutions to address cancellation drivers and preserve customer relationships.
- Resolved billing and service concerns using CRM systems and account histories.
- Evaluated customer needs to recommend plans, promotions, and service adjustments.
- Documented save attempts, dispositions, and follow-up actions with accuracy.
- Guided callers through account options to reduce churn and improve satisfaction.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
Sales Consultant
1 Year- Consulted customers on wireless plans, devices, and promotions to match needs with service solutions.
- Recommended upgrades, accessories, and feature bundles while maintaining accurate product and account knowledge.
- Resolved billing and service concerns, preserving customer satisfaction and supporting retention goals.
Sales Associate
4 Years 5 Months- Processed sales orders accurately and checked account and billing details.
- Answered customer questions about installation service changes and account updates.
- Kept organized records of sales activity, customer interactions, and follow-up tasks.
- Adjusted quickly to promotion changes, product updates, and sales procedures.
Sales Associate
6 Years 2 Months- Assessed customer needs and recommended telecommunications products and service plans.
- Explained features, pricing, and contract terms to support informed purchasing decisions.
- Supported team sales goals by identifying opportunities for additional service offerings.
- Built customer relationships through responsive service and clear product guidance.
Education
Associate of Science - Criminal Justice
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Problem-solving
Excellent people skills
Exceptional customer service
Accomplishments
Received a customer service award in 2011 top 10% in the Company with Small Business
Affiliations
Women of At&t, CWA
Certification
Excel, project management
Timeline
Sales Associate
AT&T Corporation
06.2021 - CurrentRead More
Team Lead
AT&T Corporation
06.2014 - 06.2021Read More
Retention Specialist
AT&T Corporation
06.2012 - 06.2014Read More
Sales Consultant
AT&T
06.2011 - 06.2012Read More
Sales Associate
AT&T Corporation
01.2007 - 06.2011Read More
Sales Associate
BellSouth Communication Systems
04.2001 - 06.2007Read More
Miami Dade College
Associate of Science from Criminal Justice
Read More