Kimberly Arriola
Greensboro
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Florist Designer + Driver
Javah’s Florist & Creations
Burlington
04.2025 - 05.2025
- Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
- Organized the store's inventory of plants, vases, containers, and other supplies.
- Assisted with loading floral arrangements onto delivery trucks.
- Delivered and set up flower arrangements for banquets, weddings and funerals.
Front Desk Receptionist
Easy Stones
Kernersville
06.2023 - 07.2024
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Greeted customers warmly and made them feel welcome.
- Updated customer information in databases regularly to ensure accuracy of records.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Utilized system knowledge to efficiently manage front desk operations and enhance guest experience.
Cashier
Burlington
Greensboro
08.2022 - 12.2022
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Ben L Smith High School
Greensboro, NC06-2023
Skills
- Customer service
- Sales transactions
- Effective communication
- Attention to detail
- Team collaboration
- Customer Service-oriented
- Floral design
- Filing
- Email correspondence
- Multitasking and organization
- Fluent in English and Spanish
- Phone etiquette
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Florist Designer + Driver
Javah’s Florist & Creations
04.2025 - 05.2025
Front Desk Receptionist
Easy Stones
06.2023 - 07.2024
Cashier
Burlington
08.2022 - 12.2022
High School Diploma -
Ben L Smith High School