Kimberli Jones
Winterville
Summary
Dynamic sales professional with a proven track record, excelling in goal-oriented environments. Leveraging exceptional interpersonal communication and product knowledge expertise, I consistently exceeded sales targets and fostered strong customer relationships, driving repeat business and satisfaction. Adept at problem-solving and cross-selling, I thrive in high-pressure situations.
Experienced with understanding customer needs and aligning them with appropriate appliances. Utilizes product knowledge and sales techniques to enhance customer satisfaction and drive sales. Track record of building lasting customer relationships and providing reliable post-sale support.
Overview
15
15
years of professional experience
Work History
Appliance Sales Specialist
Greenville Appliance and Mattress
10.2020 - Current
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
- Maintained product knowledge to assist and educate customers on options available.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Handled high-pressure situations with professionalism including resolving dissatisfied customer complaints maintaining brand reputation.
Sales Specialist
Lowes Home Improvment
11.2009 - 09.2020
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
- Achieved or exceeded company-defined sales quotas.
Education
High School Diploma -
Southside High School
Chocowinity, NC06-2009
Skills
- Goal oriented
- Deal closing
- Sales assistance
- Interpersonal and written communication
- Product knowledge expertise
- Delivery coordination
- Competitor analysis
- Manufacturer relations
- Sales order management
- Cross-selling
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Appliance Sales Specialist
Greenville Appliance and Mattress
10.2020 - Current
Sales Specialist
Lowes Home Improvment
11.2009 - 09.2020
High School Diploma -
Southside High School
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