Kimberli Huggins
Fayetteville
Summary
Dedicated professional with expertise in customer engagement, technical support, and compliance adherence. Proven ability to resolve issues and enhance customer experiences while maintaining optimal inventory management.
Overview
26
26
years of professional experience
Work History
Flea Market Vendor
Self-employeed
Fayetteville
01.2020 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Coordinated inventory management to maintain optimal stock levels and reduce waste.
- Set up displays to attract customer attention and promote featured products effectively.
- Processed transactions accurately using point-of-sale systems for customer purchases.
- Developed relationships with local farmers to source fresh, quality produce consistently.
- Identified customer needs and preferences by engaging in conversations with customers.
Apple Care Advisor
Teleperformance
Fayetteville
07.2025 - 07.2025
- Assisted customers with technical inquiries regarding Apple products and services.
- Provided troubleshooting steps for software issues on various devices.
- Documented customer interactions in the company's support system.
- Educated customers on product features and best usage practices.
- Resolved customer complaints through effective communication and empathy.
- Maintained up-to-date knowledge of Apple products and services for accurate support.
- Handled multiple customer inquiries efficiently in a fast-paced environment.
Fullfillment Associate
Amazon
Fayetteville
05.2016 - 06.2017
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Service Representative
Liveops
Fayetteville
12.2014 - 01.2017
- Managed customer inquiries through phone, email, and live chat channels.
- Resolved customer complaints by providing effective solutions and support.
- Maintained accurate customer records in the company database system.
- Educated customers on product features and service offerings effectively.
- Ensured compliance with company standards during all customer interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
Avionic Radar Repair
US Army
Fort Gordon
05.2002 - 02.2004
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Disassembled existing track systems for repair or replacement purposes.
- Performed troubleshooting, maintenance, and repair on robotic welding systems.
- Disassembled ordnance components for inspection or repair purposes.
- Checked farm equipment for general repair and maintenance needs.
Licensed Insurance Agent
GEICO
Fredericksburg
01.2000 - 04.2002
- Assisted clients in selecting appropriate insurance policies based on individual needs.
- Conducted thorough policy reviews to ensure compliance with regulations and guidelines.
- Managed client inquiries through phone and email, providing timely assistance and information.
- Educated clients on coverage options, benefits, and limitations of various policies.
- Collaborated with underwriting teams to facilitate efficient policy approvals and renewals.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
Education
Bachelor of Science -
DeVry University
Decatur, GA02-2008
Associate of Arts - Arts
Strayer University
Arlington, VA08-2005
High School Diploma -
Riverrdale Baptist High School
Largo, MD08-1996
Skills
- Customer engagement
- Customer service
- Technical support
- Compliance adherence
- Efficient time management
- Conflict resolution
- Issue resolution
- Time management abilities
Timeline
Apple Care Advisor
Teleperformance
07.2025 - 07.2025
Flea Market Vendor
Self-employeed
01.2020 - Current
Fullfillment Associate
Amazon
05.2016 - 06.2017
Customer Service Representative
Liveops
12.2014 - 01.2017
Avionic Radar Repair
US Army
05.2002 - 02.2004
Licensed Insurance Agent
GEICO
01.2000 - 04.2002
Bachelor of Science -
DeVry University
Associate of Arts - Arts
Strayer University
High School Diploma -
Riverrdale Baptist High School
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