KIMBERLEY WHALEY
RICHLANDS ,NC
Summary
Well-organized professional equipped with varied experiences in administrative roles. Friendly Receptionist with background in various office settings. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. To seek and maintain full-time position that offers professional challenges.
Overview
7
7
years of professional experience
Work History
Veterinary Receptionist
RIVERBANK ANIMAL HOSPITAL
Kinston, NC
09.2021 - Current
- Facilitated smooth communication between clients, 4 veterinarians, and other staff members through clear documentation and timely followup.
- Ensured clean and sanitary environment for both patients and staff, performing daily cleaning tasks.
- Managed inventory of medical supplies effectively to avoid shortages while minimizing costs for my clinic.
- Streamlined appointment scheduling processes, reducing wait times for both clients and 4 Veterinarians.
- Educated pet owners on preventative care measures, leading to healthier pets and fewer emergency visits.
- Provided excellent customer service at reception, greeting clients warmly and efficiently handling appointment scheduling and billing inquiries.
- Boosted clinic revenue with accurate billing and invoicing procedures
- Coordinated special events such as vaccination clinics or educational seminars, promoting community engagement with the veterinary practice
Ophthalmic Assistant
Buglisi Eye Care
Jacksonville, NC
05.2021 - 08.2021
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Lead Optometric Technician
Risk Optometric Associates
JACKSONVILLE, NC
03.2017 - 05.2021
- Educated 10 or more patients daily on proper contact lens use and care, preventing complications from improper handling.
- Conducted visual field tests and retinal imaging, supporting early detection of ocular conditions.
- Trained new staff members on optical equipment usage and best practices, ensuring consistent quality of care.
- Managed inventory of optical supplies and equipment, maintaining adequate stock levels for efficient operations.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Coordinated patient appointments, managing schedules to maximize daily productivity.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
Customer Service Representative
H&R Block
Jacksonville, NC
01.2017 - 03.2017
- Maintained high levels of confidentiality when handling sensitive financial information for clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
WHITE OAK HIGH SCHOOL
JACKSONVILLE, NC05.2004
Skills
- Office Management
- Clerical Support
- Insurance processing
- Supply Management
- Tech-Savvy
- Professional Demeanor
- Multitasking Abilities
- Punctual and Reliable
- Veterinary Terminology
- Patient Recordkeeping
- Optometric Equipment Operation
Timeline
Veterinary Receptionist
RIVERBANK ANIMAL HOSPITAL
09.2021 - Current
Ophthalmic Assistant
Buglisi Eye Care
05.2021 - 08.2021
Lead Optometric Technician
Risk Optometric Associates
03.2017 - 05.2021
Customer Service Representative
H&R Block
01.2017 - 03.2017
High School Diploma -
WHITE OAK HIGH SCHOOL
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