Kimberley Morrison
Gastonia
Summary
Dynamic customer service professional with extensive experience at Starbucks and Lowe's Home Improvement. Proven expertise in inventory management and conflict resolution, consistently enhancing customer satisfaction. Recognized for building strong relationships and anticipating client needs, contributing to a positive shopping experience and driving sales growth. Reliable and adaptable team player committed to excellence.
Overview
10
10
years of professional experience
Work History
Barista
Starbucks
Dallas
10.2024 - 04.2025
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Paint Department Associate
Lowes Home Improvment
Gastonia
03.2022 - 09.2024
- Maintained knowledge of sales and promotions, return policies and security practices.
Customer Service Cashier
Lowes Home Improvment
Gastonia
05.2015 - 07.2018
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
Education
High School Diploma -
Ashbrook High School
Gastonia, NC06-2010
Skills
- Inventory management
- Customer service
- Point of sale operation
- Espresso preparation
- Cash handling
- Sales promotion
- Product knowledge
- Conflict resolution
- Effective communication
- Time management
- Attention to detail
- Relationship building
- Problem solving
- Multitasking capacity
- Analytical thinking
- Reliable and dependable
- Cleanliness
- Customer interaction
- Performance improvement
- Customer satisfaction
- Organizational skills
- Active listener
- Time management abilities
- Resolving complaints
- Payment processing
- Order management
- Flexible schedule
- Adaptability and flexibility
Timeline
Barista
Starbucks
10.2024 - 04.2025
Paint Department Associate
Lowes Home Improvment
03.2022 - 09.2024
Customer Service Cashier
Lowes Home Improvment
05.2015 - 07.2018
High School Diploma -
Ashbrook High School
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