Kimberley Morales
Charlotte
Summary
Dynamic customer service professional with proven success at All State Propane, adept at problem resolution and active listening. Bilingual in Spanish and English, I excel in fostering effective communication and ensuring customer satisfaction. Recognized for enhancing operational efficiency and accuracy in financial record management while maintaining a positive work environment.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
All State Propane
10.2021 - Current
- Adapted quickly to new processes and procedures to maintain high-quality customer service.
- Handled multiple tasks simultaneously to ensure efficient customer service.
- Ensured accuracy and attention to detail in handling customer inquiries.
- Handled customer calls efficiently, ensuring quick resolution of inquiries.
- Managed high-stress situations to ensure customer satisfaction.
- Fluent in both Spanish and English for enhanced operational functionality.
- Facilitates clear and effective interaction.
- Balanced financial records accurately.
- Google calendar
- Simplified accounting tasks using QuickBooks.
- Handled inbound and outbound customer communication efficiently.
Babysitter
Amanda Guillie
01.2019 - 01.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Assistant Manager
Jovitas Cleaning Service
01.2016 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Streamlined schedules for property allocation tasks.
Education
Highsch -
Zebulon B. Vance Highschool
Charlotte, NC08.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Payment processing
- Follow-up skills
- Account updating
- Spreadsheets
- Bi Langual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
All State Propane
10.2021 - Current
Babysitter
Amanda Guillie
01.2019 - 01.2023
Assistant Manager
Jovitas Cleaning Service
01.2016 - 10.2021
Highsch -
Zebulon B. Vance Highschool
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