Kimberley Cottingham
Columbus
Summary
Knowledgeable receptionist skilled in administrative support and customer service. Brings several years of experience managing fast-paced front desk operations. Energetic and personable team player with strong planning and communication abilities.
Overview
26
26
years of professional experience
Work History
Front Office Supervisor
Ear, Nose & Throat Center
Shreveport
07.2013 - 10.2023
- Processed payments for services rendered accurately and efficiently.
- Organized office supplies and maintained inventory levels.
- Handled confidential information with discretion and sensitivity.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered phones promptly and directed calls appropriately.
- Verified insurance coverage for appointments and collected co-payments as required.
- Performed data entry tasks related to billing and collections procedures.
Receptionist
Stephenson Floors
Shreveport
05.2001 - 07.2008
- Monitored office supplies inventory and placed orders when necessary.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled appointments for clients, customers, and other visitors.
Medical Transcriptionist
Self Employed
Haughton
01.1998 - 04.2001
- Produced high-quality transcripts while meeting tight deadlines set by supervisors or clients.
- Ensured proper formatting of transcribed documents according to hospital standards.
- Researched discrepancies between dictated reports and transcribed documents as needed.
Education
Criminal Justice
Bossier Parish Community College
Bossier City, LASkills
- Payment processing
- Patient confidentiality
- Data entry
- Appointment scheduling
- Insurance verification
- Customer relationship management
- Problem solving
- Office supply management
Timeline
Front Office Supervisor
Ear, Nose & Throat Center
07.2013 - 10.2023
Receptionist
Stephenson Floors
05.2001 - 07.2008
Medical Transcriptionist
Self Employed
01.1998 - 04.2001
Criminal Justice
Bossier Parish Community College
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