Microsoft Suite
Kimberley Brown
Charlotte
Summary
Dynamic Knowledge Manager with over 17 years of experience in project management, training, leadership, and people operations, dedicated to transforming complex processes into clear, actionable content. Known for enhancing workflows and communication, fostering growth, and posing insightful questions that drive innovation. Expertise includes developing knowledge tools, coaching teams, and designing user-friendly experiences that prioritize efficiency and humanity in the workplace. This portfolio showcases a unique blend of strategic thinking, organization, and creativity—demonstrating that professionalism can coexist with personality.
Overview
18
18
years of professional experience
Work History
Knowledge Manager
Spectrum
01.2023 - Current
- Developed and implemented knowledge management strategies to enhance organizational learning.
- Facilitated cross-departmental collaboration to streamline information sharing and improve project outcomes.
- Managed knowledge repositories, ensuring accessibility and relevance of resources for staff.
- Led training sessions on knowledge management tools and best practices to empower employees.
- Evaluated existing processes to identify gaps and recommend improvements for knowledge retention.
- Collaborated with leadership to align knowledge management efforts with strategic goals of the organization.
- Reduced information overload for employees by curating targeted content based on individual needs and preferences.
- Evaluated various knowledge management tools and technologies, recommending appropriate solutions to meet organizational needs.
- Enhanced decision-making capabilities by providing timely and accurate business intelligence to key stakeholders.
- Promoted employee engagement in knowledge sharing activities through incentives such as recognition programs and rewards systems.
- Supported change management efforts during major organizational transformations by effectively communicating new processes and expectations to all employees.
- Fostered strong relationships with external partners, enabling access to additional resources and expertise to support ongoing business initiatives.
- Conducted regular audits of existing knowledge assets to identify areas requiring updates or revisions due to evolving business requirements or industry standards.
Executive Team Leader, Asset Protection
Target
05.2021 - Current
- Acted as interim Store Director during the management transition. Identified areas for process improvement and opportunities for talent progression & coaching. Designed & spearheaded an internal coaching program on security safety, sales, and leadership support initiative. Managed & maintained daily business operations including scheduling, supply chain communication, and HR operational support, while overseeing Loss Prevention processes and procedures.
- Major Impacts:
- Spearheaded Diversity & Inclusion caption to help foster the conversation on “Why inclusion matters at the workplace”, guest speaker for my personal story, and why we all matter
- Advocated for better service storewide, which led to a 30% increase in store morale and customer satisfaction boost for 5 months straight
- Implemented kids’ fun weekend which increased customer satisfaction rating and ranked as #2 in the district, improved customer service feedback
- Achieved store’s hiring goals within four months of the start date by creating & launching a QR code job pamphlet which led to exceeding district hiring expectations by 50%
Corporate Training Lead
AMAZON
01.2019 - 05.2021
- Designed, led & implemented the training program for NYC Amazon Go locations for all new hires across the region. Focused on customer service, and high-end – fast to go food, while also meeting with top C-Suite executives to aid in the selection best fit for our customers. Strategized and improved policy and QA processes by ensuring teams’ adherence to company policy. Created user-focused team documentation & training modules that drove consistency, accuracy, clarity, and proficiency to organizational standards.
- Major Impacts:
- Successfully launched six Amazon Go stores, supported all openings and trained all employees/countrywide, was used as a training hub for starting managers thereafter
- Provided critical thinking and influence cross-functionally on streamlining processes within the overall Go Business to capsulate the NY team’s vision
- Collected data from state-to-state travel for training processes that work best; compared market between locations resulted in 1st Tier promotions across GEO
- Identified best product placement for new store concept, utilizing Planogram, sales data, and state food regulations to improve overall standard. Resulted in a 40% sales increase and food safety results up 80% 3 quarters straight
- Increased program & employee engagement by driving Interactive meetings between store locations to learn more about customer success and store operational standards, launched statewide quarterly meetings to increase store standards “Gold”
Regional Loss Prevention Manager
BANANA REPUBLIC
03.2017 - 01.2019
- Managed and maintained an effective Loss Prevention program, and effectively communicated cross-functionally and with key stakeholders to enhance Departmental and Operational processes and exceed company goals. Identified top talent and assisted with succession planning for text-level career opportunities.
- Major Impacts:
- Directed a district team of LPAs, DLPMs, and security guards and officers to develop & implement district strategies, which resulted in increasing operational processes; shrink reduction
- Managed eight stores in Manhattan, NY, and Long Island district, with revenue of $46 million market. Managed over 10+ managers through security programs from theft awareness partnership, and store operations to inventory standards with management insight
- Directed organized retail crime program and directed teams to track and trace hit-and-run subjects, court case closures leading to recapture of $10,000+ in-store inventory
- Led Gap & Banana Republic Corporate Cross training and market awareness program to address known theft cases, internal alerts, and promotion “crossover”
Loss Prevention Supervisor
TJ MAXX
10.2014 - 03.2017
- Oversaw and managed multiple in-store departments mainly customer service, sales, and marketing. Directed store operations and created onboarding programs later used and replicated across 8+ stores. Provided weekly business updates to Regional Vice President and district support staff. Recruited, hired, and trained employees; Aligned weekly with store managers to strategize ways to improve internal processes, employee performance, and overall customer satisfaction.
- Major Impacts:
- Developed a hiring program to fill part-time & full-time roles, which resulted in increasing our customer service rating by 50%, ranking the store as #2 in sales for three-quarters straight
- External/Internal case closure of over 250 with, stories posted in Local newspaper, ORC operation closed a prosecution rate ranked #5 in the district
- Support rebranding and rollout of Loss Prevention program to store leadership utilizing KPI reports and ejournal store data metrics to show top shrink dept and increase customer service standards to reduce theft
- Created & launched weekly email communications to update LP initiatives to increase LP Conversations and theft program insight Theft in high dollar areas to reduce losses and increase sales.
- Created incentive program for employees to champion Top Loss Prevention which resulted in ranking the store as a top tier in the reduction for 3 years consecutively
Training/On-boarding Supervisor
MARSHALLS
07.2007 - 10.2014
- Partnered with store managers and HR to drive multiple projects throughout a multi-unit. Focused on talent acquisition at multiple stores and conducted individual and group training for store and executive staff. Built sustainable relationships with local law enforcement.
- Major Impacts:
- Raised Loss Prevention training certification by 60% over 2 years by implementing new training tactics and organizing cross-company retaining materials and recertification exams
- Partnered with store management on security team shrink reduction programs and increased visibility by 100%. Store support, reporting theft tracking observation assessment training/ customer theft services, and witness certification training (upwards of 20 volunteers/bilingual per store location)
- Created a bi-weekly meeting with multisite managers (10+) attendees to discuss shrink goals, store calls outs for known criminal activity, and created champion customer service program “Changing heart”; participation grew by 30 % YOY
Education
Bachelor of Science - Communications
Ohio University
Athens, Ohio, OH05-2026
Skills
- Project Management
- Process Improvement
- Cross-functional Teams
- Process Optimization
- Risk Assessment
- Internal Strategy
- Execution & Delivery
- Quality Assurance
- Stakeholder Alignment
- People Operations
- Compliance & Policy
- Operational Excellence
- Project Management Methodologies
- Strategic Planning
- Risk Mitigation
- Project Team Leadership
- Key Stakeholder Relations
- Cross-Functional Communication
- Jira
- Click-up
- Asana
- SharePoint
- Excel
- Word
- PowerPoint
- OneNote
- Outlook
- Studying – Certified Associate in Project Management (CAPM)
- WZ Interrogation Training
- IMH Susan
- Chime
- Zoom
- Webex
- Business analysis
- Content curation
- Knowledge sharing
- Cross-functional coordination
- Teamwork and collaboration
- Time management
- Problem-solving
- Critical thinking
- Decision-making
- Adaptability and flexibility
Software
Interests
- Creative Writing
- Artificial Intelligence (AI) and Machine Learning
- Volunteer Work
- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
Timeline
Knowledge Manager
Spectrum
01.2023 - Current
Executive Team Leader, Asset Protection
Target
05.2021 - Current
Corporate Training Lead
AMAZON
01.2019 - 05.2021
Regional Loss Prevention Manager
BANANA REPUBLIC
03.2017 - 01.2019
Loss Prevention Supervisor
TJ MAXX
10.2014 - 03.2017
Training/On-boarding Supervisor
MARSHALLS
07.2007 - 10.2014
Bachelor of Science - Communications
Ohio University
Gold Award 2024
The Spectrum Gold Award is one of the organization’s highest performance honors, recognizing employees who rank among the top 1% of performers company-wide. Award recipients demonstrate exceptional quality, consistency, leadership, and impact in their role. Earning this award reflects excellence in execution, strong collaboration, and a measurable contribution to team and organizational goals.