KIMARI RIVERS
Cary
Summary
Highly skilled and results-driven professional with a strong background in customer service seeking a challenging position in a dynamic inventory and merchandising environment. Dedicated to delivering exceptional customer service, optimizing call quality, and achieving key performance indicators. Eager to utilize my excellent communication skills, problem-solving abilities, and proven track record of exceeding customer expectations to contribute to the success of the organization.
Overview
8
8
years of professional experience
Work History
Merchandising Associate
Crossmark
07.2024 - 12.2024
- Improved product visibility by creating eye-catching merchandise displays.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Collaborated with store team to execute promotional events and seasonal displays, driving sales growth.
Retail Sales Representative
Target
02.2017 - 05.2024
- Managed high-volume inbound calls, consistently meeting or exceeding performance metrics, including call quality, average handling time, and customer satisfaction ratings
- Successfully managed and maintained inventory in a fast-paced warehouse environment, ensuring accuracy, and timeliness in all tasks
- Resolved complex customer issues by actively listening, identifying needs, and providing appropriate solutions, resulting in a 20% increase in customer retention
- Collaborated with cross-functional teams to develop and implement new communication protocols, resulting in a 15% reduction in response time
- Assisted in training new team members on communication center processes and best practices, ensuring consistent service excellence
- Handled customer inquiries through various communication channels, including phone and live chat, ensuring prompt and satisfactory resolutions
- Developed a comprehensive knowledge base to provide accurate and up-to-date information to customers, reducing escalations by 25%
- Collaborated with the sales team to identify upselling and cross-selling opportunities, resulting in a 15% increase in revenue
- Received multiple commendations from customers for exceptional service and professionalism
Assistant Dog Groomer
PetSmart
12.2022 - 03.2023
- Maintained cleanliness and order of the grooming facilities
- Ensured proper care for all animals in the salon
- Greeted customers, answered questions, and provided advice on pet care
- Performed basic grooming services such as bathing, brushing, trimming nails, cleaning ears and teeth
- Assisted head groomer with more complicated tasks such as clipping or scissoring pet’s coats
- Provided customer service to clients by answering phone calls and scheduling appointments
- Adhered to safety protocols while handling animals during grooming sessions
- Monitored animal health before and after each session to ensure their well-being
Community Work Volunteer
Habitat for Humanity
09.2019 - 11.2019
- Demonstrated commitment to the organization's mission by actively participating in various volunteer activities and initiatives
- Collaborated with fellow volunteers to plan and execute events, ensuring smooth operations and a positive experience for participants
- Actively listened to beneficiaries, offering empathetic and compassionate guidance during challenging times
- Participated in training sessions and workshops to enhance skills and knowledge related to volunteer service and community outreach
Education
Current Student - Radiography
Wake Technical Community College
Raleigh, NC03.2025
Skills
- Customer service skills
- Verbal communication skills
- Written communication skills
- Multitasking
- Organizational skills
- Time management
- Knowledge of customer service best practices
- Ability to remain calm in high-pressure situations
- Proficient in Microsoft Office Suite
Timeline
Merchandising Associate
Crossmark
07.2024 - 12.2024
Assistant Dog Groomer
PetSmart
12.2022 - 03.2023
Community Work Volunteer
Habitat for Humanity
09.2019 - 11.2019
Retail Sales Representative
Target
02.2017 - 05.2024
Current Student - Radiography
Wake Technical Community College
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