Kimalie Phan
Charlotte
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
2025
2025
years of post-secondary education
Work History
Customer Service Representative
So sharp nails
Charlotte
10.2024 - 07.2025
- Assisted customers with service inquiries and product recommendations.
- Processed customer payments and maintained accurate transaction records.
- Managed scheduling for appointments and nail service sessions.
- Handled customer complaints with empathy and effective resolution strategies.
- Maintained cleanliness and organization of the service area and equipment.
- Collaborated with team members to ensure smooth daily operations.
- Supported marketing efforts by promoting new services to clients during visits.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
Cochrane Collegiate Academy
Charlotte, North CarolinaSkills
- Customer relationship management
- Payment processing
- Appointment scheduling
- Conflict resolution
- Team collaboration
- Data entry accuracy
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Opening and closing accounts
- Retail sales customer service
Timeline
Customer Service Representative
So sharp nails
10.2024 - 07.2025
Cochrane Collegiate Academy