KIM WOOD
Belmont,NC
Summary
Dynamic customer service professional with extensive expertise in delivering exceptional support, administrative assistance, and operational coordination. Proven leadership skills in team management, staff training, and complex issue resolution, fostering a collaborative and efficient work environment. Dedicated to optimizing processes while ensuring compliance and financial accuracy, consistently enhancing customer satisfaction and operational effectiveness. Committed to driving results through innovative solutions and a strong focus on excellence in service delivery.
Overview
40
40
years of professional experience
Work History
Customer Service Professional
Unifi–Spirit Airlines
08.2022 - Current
- Assist guests with check-in, enhancing customer satisfaction through efficient service.
- Facilitate boarding processes, ensuring timely departures and smooth passenger flow.
- Resolve baggage issues, maintaining compliance with airline policies and safety standards.
- Streamline check-in and rebooking processes, enhancing guest satisfaction. Manage baggage claims efficiently, ensuring compliance with airline policies.
Airport Traffic Control Agent
ACTS Aviation Security, Inc.
05.2022 - 08.2022
- Coordinate terminal traffic to enhance safety and streamline operations.
- Implement parking rules, reporting violations to maintain order.
- Make prompt decisions under pressure to ensure smooth airport functions.
- Enhance public safety by directing terminal and concourse traffic effectively.
Front-End Team Associate – Money Center
Walmart
01.2022 - 05.2022
- Assisted customers with financial services, enhancing satisfaction and loyalty.
- Processed international wire transfers, ensuring timely and accurate transactions.
- Managed cash register operations, maintaining precise financial records and accountability.
Supervisor Administrative Personnel
New York City Police Department
05.2007 - 08.2021
- Managed payroll and roll call units, ensuring precise data entry and timely processing.
- Scheduled and coordinated court appearances and training, optimizing personnel availability.
- Oversaw comprehensive filing systems and corrected record discrepancies for accuracy.
- Monitored staff performance, implementing retraining for enhanced productivity.
- Streamlined administrative processes, achieving measurable efficiency improvements.
Police Administrative Personnel
New York City Police Department
02.1999 - 05.2007
- Managed payroll submissions, ensuring accuracy and confidentiality in administrative tasks.
- Performed data entry and scheduling with precision, enhancing operational efficiency.
- Maintained meticulous records, supporting seamless administrative processes.
- Facilitated employee time sheet management, contributing to timely payroll processing.
Research Assistant
The Conference Board, Inc.
05.1986 - 02.1999
- Analyzed survey data using statistical software, enhancing report accuracy and insights.
- Supported report preparation and correspondence, maintaining precise mailing lists.
- Managed sensitive data with confidentiality, ensuring information integrity.
Education
Certificate - Administrative Assistance
New York City Police Academy
New York, NYHigh School Diploma - undefined
Northeastern High School
Elizabeth City, NCSkills
- Effective team leadership
- Employee training
- Payroll management
- Office administration
- Project coordination
- Criminal complaint management
- Data analysis proficiency
- Customer Relations
- Problem Resolution
- Time Management
- Compliance Monitoring
- Scheduling
- Senior leadership support
Timeline
Customer Service Professional
Unifi–Spirit Airlines
08.2022 - Current
Airport Traffic Control Agent
ACTS Aviation Security, Inc.
05.2022 - 08.2022
Front-End Team Associate – Money Center
Walmart
01.2022 - 05.2022
Supervisor Administrative Personnel
New York City Police Department
05.2007 - 08.2021
Police Administrative Personnel
New York City Police Department
02.1999 - 05.2007
Research Assistant
The Conference Board, Inc.
05.1986 - 02.1999
High School Diploma - undefined
Northeastern High School
Certificate - Administrative Assistance
New York City Police Academy
ADDITIONAL INFORMATION
- Achievements & Highlights
- Successfully supervised payroll operations for over 200 personnel in a high-pressure environment.
- Reduced processing errors by implementing improved workflows and rigorous auditing protocols.
- Recognized for outstanding customer service and leadership excellence across multiple roles.
COURSES
Supervisor Administrative Personnel at New York City Police Academy
ADDITIONAL INFORMATION
- Achievements & Highlights
- Successfully supervised payroll operations for over 200 personnel in a high-pressure environment.
- Reduced processing errors by implementing improved workflows and rigorous auditing protocols.
- Recognized for outstanding customer service and leadership excellence across multiple roles.