Kim Stephenson
Louisburg
Summary
Dynamic Front Desk Lead Supervisor at Med One Medical Group with proven expertise in patient management and office operations. Demonstrated strong leadership and organizational skills, enhancing patient flow and satisfaction. Proficient in Practice Fusion and CPR certified, ensuring compliance and safety in a fast-paced medical environment.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Front Desk Lead Supervisor/Medical Assistant
Med One Medical Group
Raleigh
04.2022 - Current
- Rooming patients, obtaining vital signs, medical history and assist provider with exams & procedures
- Back up to Office Manager
- Perform medical assistant duties as needed for backup
- Patient Check in/Check out
- Check out patients in appropriate patient management system and distribute records
- Greet and welcome visitors, and patients
- Answer multi-line phones, take messages and relay information to providers or appropriate staff
- Schedule appointments and maintain multiple provider calendars
- Verify health insurance and collect payments such as co-pays or balances
- Explain all required forms to patients and ensure proper completion of all paperwork
- File paperwork, medical records, and correspondence
- Verify all electronic faxes and distribute to proper staff
- Follow HIPAA guidelines and safety procedures
- Referrals as needed
- CPR Certified
Owner & Operator
Rinse A Way Exterior Cleaning/ Garrett Home Solutions
Clayton
12.2019 - 04.2022
- Created & maintained website- managed social media pages & updated regularly
- Invoicing
- Marketing
- Power washing
- Construction including home repairs, plumbing, painting & remodeling
Medical Office Assistant/ Phlebotomist
Whole Health Solutions
Cary
03.2016 - 12.2019
- Rooming patients, obtaining vital signs and medical history
- Phone duties including prescription refills, responding to patient messages & scheduling
- Phlebotomy duties- collecting & preparing laboratory specimens
- Assisting provider with exams & procedures
- Assisting with IV therapies
- Stocking exam rooms & sterilizing instruments as needed
- Ordering office supplies, lab test kits & supplies
- Holistic supplement inventory control, creating & receiving purchase orders via QuickBooks
- Patient Check in/Check out
- Greet and welcome visitors, and patients
Health Services Manager, CNA/ Staffing Coordinator
Action Health Staffing
Smithfield
02.2011 - 03.2016
- Managed employees and liaison between employee and client
- Quality control calls with employees and clients
- Tracked and maintained all employee credentials via excel
- Inventory control
- Staffed Employees and clients
- Ordered office supplies & CNA supplies
- On call and backup for client needs in home
Cash Point Technician /Cardholder & Fraud Analyst
State Employees’ Credit Union
Raleigh
07.1991 - 06.2008
- Replenished and reconciled three ATM machines daily with $100K +
- Balanced the General Ledger for all SECU branches and sent reports to the Accounting Departments
- Balanced the General Ledger for SECU and Plus System ATM machines and created Visa Report
- Counted coin currency and logged report in local branch vaults
- Balanced CCRD machines and performed maintenance on ATM and CCRD machines
- Performed branch support for CCRD machines
- Made decision whether to close credit and ATM cards pending fraudulent investigation
- Processed 15 to 20 fraud packets daily
- Utilized FALCON (fraud prevention monitoring software) daily to call SECU members and verify
- Suspicious activity on CCRD and ATM cards
- Removed surveillance videos and pulled evidence from ATM machines to investigate fraudulent activities
- Monitored ATM inspections performed by contractors and forwarded the findings to branch managers
- Reimbursed members for fraudulent purchases made through internet and in-store purchases and ATM
Education
HS Diploma -
Skills
- CPR certified
- Phlebotomy Certified
- Proficient in Practice Fusion
- Familiar with Allscripts
- Familiar with QuickBooks
- Knowledgeable in Microsoft Office (Word & Excel)
- Detail-oriented
- Strong emphasis on accuracy
- Ability to work independently
- Ability to work as a team
- Excellent organizational skills
- Ability to work in a fast-paced environment
- Ability to work in a deadline-oriented environment
- Maintain confidentiality
- Scheduling expertise
- Strong leadership
- Oral and written communications
- Front office support
- Cash handling
- Customer service
- Word processing
- Microsoft office
- Front desk management
- Office management
- Multi-line telephones
References
Available upon request
Education Skills Knowledge
HS Diploma, CPR Certified, Phlebotomy Certified, Proficient in Practice Fusion, Familiar with Allscripts, Familiar with QuickBooks, Knowledgeable in Microsoft Office (Word & Excel), Detail-oriented with a strong emphasis on accuracy, Ability to work independently or as a team, Excellent organizational skills with the ability to work in a fast-paced and deadline-oriented environment and maintain confidentiality
Certification
- CPR
- Phlebotomy
- Microsoft Word & Excel
References
References available upon request.
Timeline
Front Desk Lead Supervisor/Medical Assistant
Med One Medical Group
04.2022 - Current
Owner & Operator
Rinse A Way Exterior Cleaning/ Garrett Home Solutions
12.2019 - 04.2022
Medical Office Assistant/ Phlebotomist
Whole Health Solutions
03.2016 - 12.2019
Health Services Manager, CNA/ Staffing Coordinator
Action Health Staffing
02.2011 - 03.2016
Cash Point Technician /Cardholder & Fraud Analyst
State Employees’ Credit Union
07.1991 - 06.2008
HS Diploma -
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